40 Blackfriars Rd, London

Assistant Front Office Manager

Ennismore Careers

Hospitality

Description

Location
40 Blackfriars Rd, London

Hours
Full Time (hours not specified)

Salary
Competitive salary

About the Role
Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from arrival, throughout their stay, to departure. Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to empower and support them, ensuring confidence in delivering top guest experiences and providing a reliable point of contact.
Support the Duty Managers and collaborate closely with the Hoxton teams to set selling strategies and ensure maximum occupancy.
Deputise for the Front Office Manager in Head of Department tasks, particularly during their absence.
Contribute to business success by managing correct rates, overbooking levels, and working with the team to maintain a full and happy house.
Ensure smooth operations and a sharp appearance of the Front Office, working with the team to resolve any issues.
Handle a wide range of responsibilities including compliance, departmental budgeting, and relationship building with wider heads of department and Hoxton teams.

Requirements

Experience
Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not essential.
Proven experience in coaching and developing a team.
Experience handling diverse guest requests successfully.
Familiarity with Opera or similar front desk operating systems and understanding of GDS is a strong advantage.

About you
Passionate about delivering great and memorable guest experiences, whether for hotel guests or visitors to the bar and restaurant.
Committed to team development and creating a supportive environment.
Positive, approachable, and able to leave egos aside to get things done.
Open to trying new approaches and adaptable to change.
Enjoys working as part of a hard-working, supportive, and fun team.
Personable and able to build rapport easily, making guests and colleagues feel comfortable.

Qualifications
No specific qualifications required; a passion for hospitality and a positive attitude are essential.

Benefits

Additional Information What’s in it for you… Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Expiry date: 11/12/2026

Assistant Front Office Manager

Company:

Ennismore Careers

Job Type:

Full-time

Location:

40 Blackfriars Rd, London