Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to join Evelina London Children’s Hospital as Assistant General Manager for Evelina London Children's Cardio-Respiratory and Intensive Care Services [CRIC]. Our Directorate consists of acute, elective and surgical services for children including Intensive Care, Cardiology, Cardiac surgery and Respiratory. We deliver care in our specialist children’s hospitals, Evelina London Children’s Hospital and Royal Brompton Children’s Hospital, in the community and in other hospitals across the South Thames Paediatric Network (STPN). Our Paediatric Intensive Care Unit (PICU) at Evelina London Children’s Hospital offers an integrated specialty pediatric intensive care transport service, the South Thames Retrieval Service (STRS), which operates across the South Thames network including King’s College Hospital and St George’s Hospital. This role is an exciting chance to work closely with the service managers and Directorate Management teams to support services in the delivery of their Business Plans relating to CRIC Services. This includes the integration of services between the Evelina London Children's Hospital site, and the Royal Brompton and Harefield Hospital sites, and the specialist care provided to patients throughout South East England. This is an exciting time to join the Evelina following the introduction of a new Electronic Health Record system rolled out across Guys and St Thomas’. Main duties of the job The post demands a proactive and creative approach in order to support the services across Evelina London and the Royal Brompton, to ensure the smooth running of both outpatients and inpatient scheduling teams, in a demanding and rewarding atmosphere. The successful candidate will be adaptable, have excellent organisational and prioritisation skills, have excellent communication skills, good attention to detail and problem-solving abilities. The post holder will work closely with the clinical leads and teams across the children's Allied Health Professional teams, centralised Outpatient services and the in-house CRIC admission and surgical scheduling teams. The post holder must be IT literate and have the ability to navigate trust IT systems as well as monitor key metrics and data trends around emergency and elective activity. Working for our organisation Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy’s and St Thomas’. Every year, the number of children and young people Evelina London cares for, in our hospitals and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world. As the only NHS Trust in London with women’s and specialist children’s services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through five clinical directorates: Children’s Medicine and Neonatology; Children’s Surgery, Theatres and Anaesthesia; Children’s Cardio-respiratory and Intensive Care; Children’s Community Services and Women’s Services. Detailed job description and main responsibilities The purpose of the Assistant GM post is to support the Deputy General Manager, General Manager, Clinical Director and Head of Nursing to ensure that both strategic and operational demands continue to be met. The Assistant General Manager role will be a full time post accountable to the General Manager and deputise for the General Manager as appropriate. The post holder will be fully responsible and accountable for the delivery of clinical services in their directorate. The post holder will have direct oversight of the following areas: Operational and management support for the junior medical workforce CRIC related AHP & Therapies support RBH Admissions and Outpatient oversight EPIC Optimisation Patient Safety and Quality Improvement Projects Staff Wellbeing Person specification Education and Qualifications Essential criteria Degree level education or equivalent experience Relevant Masters qualification or equivalent experience working as an operational manager Desirable criteria Prince 2 qualification, Agile, Lean/SixSigma or equivalent lean methodology experience Experience Essential criteria Extensive operational management experience in large complex organisations, some of which should be in health care, including design, development, implementation and management of operational change in a multiple stakeholder environment Demonstrable success in delivering change and performance with and through your management and clinical teams, and ensuring a capability to deliver, monitoring performance and giving feedback Significant experience of working with a range of professionals and in a range of environments Experience of facilitating group discussions and supporting training, education and development opportunities Experience of influencing staff at all levels to ensure project objectives are owned by all members of the team including users and stakeholders Experience of developing, monitoring and managing budgets. Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo Experience of working in complex clinical environments. Desirable criteria Previous experience of working in academic organisations with knowledge about the interactions of clinical service, research and educational incomes Skills Essential criteria Highly developed specialist knowledge and experience of developing services across the patient pathway. Excellent inter-personal and communications skills, with a track record in consistently delivering performance targets and writing complex business cases and policies Highly developed knowledge and understanding of organisational development and change Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data. Apply excellent communication skills both written and verbal including advanced formal presentation skills, influencing and negotiating. Set out conclusions and recommendations clearly and concisely in a range of written and verbal styles to reflect the needs of the audience. Influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of services. Work flexibly, prioritise workloads and resource them in response to changing demands and requirements. Use a creative approach to problem solving. Competently use Excel, PowerPoint, and Microsoft Project A credible opinion former with strong influencing skills; able to negotiate deliverables and timelines at all levels of organisation Desirable criteria Presenting to large groups Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Alysha McIntosh Job title Deputy General Manager Email address [email protected] Telephone number 07816 104 041