Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We have an exciting opportunity for an Assistant General Manager to join our Ophthalmology Service, within the Medical Specialties Directorate. This role will will work both operationally and strategically across the breadth of Ophthalmology Service. This role will line manage service managers, deputise for the Deputy General Manager and will work alongside the Service Management Team. This role is ideal for any Assistant General Manager looking to broaden their NHS experience, or an Service Manager looking to make the next step in their career progression. Main duties of the job To deliver in this role, you will need experience of working within multi-professional team and collaborative working with internal and external stakeholders. You will need to have a strong commitment to improving performance whilst remaining passionate about quality and safety. You will have a strong proven track record of inclusive leadership and staff management. You will have a proven history of successful operational management experience, and will demonstrate a high standard of communication and organisational skills, and an ability to use your initiative. This role will also have opportunities to lead on directorate wide service improvement projects such as implementing and optimising our new EPIC EHR system and working across the sector within our SEL Ophthalmology Network. Working for our organisation Organisational Values Our values help us to define and develop our culture, what we do and how we do it. It is important that we all understand and reflect these values in our work. We are: Caring – we put patients first Ambitious – we innovate and strive for excellence Inclusive – we respect each other and work collaboratively Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust jobs pages and our intranet. As the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our patients, our staff and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we’ll make it work for you. Detailed job description and main responsibilities This is a generic job description for the AGM Role. Additional specific responsibilities and requirements depending on specialty will be confirmed during the appointment and induction processes. Operational Performance Management Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services. Establish and build agreements within the team to ensure the delivery of the services provided. Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported. Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work closely with the Head of Nursing and Matrons to ensure effective support services are in place for all clinical areas. Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements. Ensure all policies and procedures are adhered to as required by the Trust. Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required. Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again Responsible for ensuring Junior Doctors hours requirements are met within service area. As a member of the management team, contribute to the annual Business Plan, ensuring staff involvement, in line with Trust objectives. Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators. Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function. In conjunction with the General Manager, analyse service data to monitor referral rates and identify changes or likely changes to this practice that may impact on the Directorate’s services. Provide information across the Trust on performance within Directorate, including reporting performance to the Board. Promote a positive image of the department both externally and internally. Participate in and contribute to Trust wide initiatives and projects as appropriate. Build effective networks with other departments, working in collaboration to support efficient patient flow. Management and Leadership Support workforce plans which anticipate service changes and developments and which address recruitment, retention and workforce supply issues to minimise the impact of these on service delivery. Work with Lead Clinicians, Matrons and Head of Nursing, multi-disciplinary team to identify requirements for posts and sources of funding and to make decisions regarding funding for changes to roles. Lead and support organisational change and wider organisation to ensure efficient service delivery and productivity and compliance with Trust and NHS targets; this could include consultation with staff and promoting new ways of working, implementing new policies and procedures. Full line management responsibilities including recruitment, induction, appraisal, development and retention of staff as well as managing sickness and absence, disciplinary and performance issues that may arise. Responsible for developing and motivating staff through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure. Chair disciplinary, grievance and other formal panels, as and when required. Quality, Risk and Governance Lead on resolving complaints and concerns from patients, staff, suppliers, other internal and external service providers and partner organisations; as part of the engagement with patients strategy ensure mechanisms are in place for capturing and sharing compliments. Lead on investigating and responding to complaints in line with Trust Policy. Ensure adherence to control processes and risk management arrangements including developing specific polices/procedures as appropriate. Develop systems for the monitoring of compliance with internal and external governance and best practice requirements. Financial Management Manage delegated budget responsibilities for area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate. Work with the Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required. Identify costs pressures, service development and cost improvement plans, develop business cases to meet requirements and present to local Performance Review Meetings, Clinical Operations Group and Trust Management Executive as required. Ensure compliance with Trust standing financial instructions. Strategy, Change and Service Improvement Identify opportunities for service redesign, focusing on a patient centred approach to delivery; work to develop and lead plans to improve and develop services. Participate in Trust and area wide programmes that contribute to the modernisation of patient services. Investigate processes and define root cause problems in order to make service improvements in line with Trust strategy and modernisation initiatives. Support the General Manager with the creation of an environment that is responsive to the changing needs and strategy of the Trust including AHSC developments, changing patterns of healthcare and healthcare commissioning. Act as management lead for the implementation of NSF’s and other initiatives Responsible for the delivery of agreed change and service improvement projects and initiatives. Work with colleagues to assist in the development and implementation of R&D, teaching and training programmes as required. Responsible for regular audit/surveys to support and inform service development. Person specification Education and Qualifications Essential criteria Relevant Masters, equivalent professional qualification or equivalent experience. Evidence of recent Continuing Professional Development Desirable criteria Understanding of lean methodology Previous experience Essential criteria Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment. Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures. Skills / Knowledge / Ability Essential criteria Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data. Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Balathas Thirugnanabalan Job title Deputy General Manager Email address [email protected]