Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our workplace culture values diversity, encourages professional growth, and recognises individual contributions to ensure each team member feels appreciated and empowered.

We are seeking an experienced and service-driven Assistant Head Concierge to join our passionate Concierge team. This is an exciting opportunity for a hospitality professional who thrives on delivering personalised service, sharing local expertise, and leading a team dedicated to exceeding guest expectations. As Assistant Head Concierge, you will work alongside the Head Concierge to ensure the smooth operation of the department while creating memorable moments for our guests.

Your responsibilities will include delivering exceptional concierge services and personalised recommendations, arranging restaurant reservations, theatre tickets, transportation, tours, and travel bookings. You will coordinate airport meet-and-greet services and other bespoke guest experiences, oversee the safe handling, storage, and dispatch of guest luggage, and manage guest correspondence, messages, mail, and key services. Additionally, you will support the supervision and development of the Concierge team, assist with rota planning and departmental scheduling, develop and deliver training initiatives to maintain luxury service standards, maintain awareness of hotel events, functions, and VIP arrivals, ensure compliance with LQA, Sofitel and Accor brand standards and procedures, and assist with valet and vehicle parking services when required.

Experience
Previous Concierge experience within a luxury hotel environment.
Supervisory or leadership experience within Front Office or Concierge operations.

About you
Outstanding communication and interpersonal skills.
Extensive knowledge of London's restaurants, attractions, entertainment, and transport networks.
A passion for delivering exceptional guest experiences.
Strong organisational skills with the ability to multitask in a fast-paced environment.
A warm, professional, and proactive approach aligned with Sofitel's luxury service culture.

Qualifications
Relevant hospitality qualifications are advantageous but not explicitly required; emphasis is placed on experience and service excellence.