Location
London - The Hoxton, Shoreditch, and House of Louie venues

Hours
Full Time (hours to be aligned with business needs and peak service times)

Salary
Negotiable

About the Role
We are seeking a Multisite Reception & Reservation Manager to lead and coordinate guest experience and reservation operations across multiple Paris Society venues in London. As a brand ambassador, you will ensure the highest standards of guest welcome and service consistency across all venues, including The Hoxton, Shoreditch, and House of Louie. You will supervise and optimize the guest journey from physical welcome to reservation management and seating flow, handling VIP guests and sensitive situations with professionalism and discretion.

You will oversee reservation systems, ensuring mastery of SevenRooms and managing booking flows, table allocation strategies, and guest database quality. Supporting teams with complex requests and monitoring key performance indicators such as occupancy rates, covers, and no-shows will be essential.

As a leader, you will manage and develop host and hostess teams, oversee recruitment, onboarding, training, and scheduling, and foster a positive, high-performance environment. You will ensure operational excellence and smooth coordination across all venues, adapting to activity levels and events, and maintaining consistent processes and communication.

Reporting directly to the Multi-Site Operations Director, you will act as a key liaison between venues and Paris head office, collaborating closely with operations, events, and marketing teams to drive continuous improvement and operational success.

This role requires presence on the floor during peak times, proactive problem-solving, and the ability to step in across positions to ensure seamless service delivery.

Experience
Proven experience as Head Hostess or in a similar role within premium hospitality
Strong experience managing multi-site or high-volume environments
Excellent knowledge of Paris Society standards
Advanced proficiency in SevenRooms and other reservation management tools
Deep understanding of guest experience and luxury service codes

About you
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Highly organized with great attention to detail
Ability to work effectively under pressure in fast-paced environments
Proactive mindset with strong anticipation and problem-solving skills
Service-oriented attitude with adaptability and the ability to anticipate guest needs

Qualifications
Relevant hospitality management experience preferred
Demonstrated ability to lead and develop teams
Competence in using reservation and guest management software