Location
London - The Hoxton, Shoreditch, and House of Louie venues

Hours
Full Time (hours may vary according to business activity and events)

Salary
Negotiable

About the Role
We are seeking a Multisite Reception & Reservation Manager to join our prestigious Paris Society restaurants located at The Hoxton, Shoreditch, and House of Louie. As a brand ambassador, you will promote a positive image internally and externally while ensuring the highest level of guest welcome and experience across all venues. You will guarantee strict adherence to Paris Society service standards and supervise the guest journey including physical welcome, reservation experience, and seating flow. Handling VIP guests and sensitive situations with professionalism and discretion is essential.

You will oversee and optimize reservation systems, ensuring mastery and daily use of SevenRooms. Responsibilities include managing booking flows, table allocation strategies, guest database quality, and supporting teams with complex requests and high-demand services. Monitoring performance indicators such as occupancy rate, covers, no-shows, and guest preferences is key.

In your leadership role, you will manage, lead, and develop host and hostess teams across venues, ensuring alignment with Paris Society standards. You will oversee recruitment, onboarding, training, and scheduling, while fostering a positive, motivating, and high-performance team environment. You will also ensure operational continuity by stepping in on any position if needed.

Operationally, you will ensure smooth daily activities across venues, adapt organization according to activity levels and events, maintain strong coordination between all venues, and ensure consistency in processes, communication, and execution. Presence on the floor during peak times and proactive anticipation of operational challenges are required.

You will report directly to the Multi-Site Operations Director on performance, operational issues, and team management. Acting as a key relay between venues and Paris head office, you will collaborate closely with operations, events, and marketing teams to ensure proper communication and contribute to continuous improvement of processes and tools.

Experience
Proven experience as Head Hostess or in a similar role within premium hospitality
Strong experience in multi-site or high-volume environments
Perfect knowledge of Paris Society standards
Excellent command of SevenRooms and reservation management tools
Strong understanding of guest experience and luxury service codes

About you
Strong leadership and team management skills
Excellent communication and interpersonal skills
Highly organized with strong attention to detail
Ability to work under pressure in fast-paced environments
Proactive mindset with strong anticipation and problem-solving skills
Service-oriented attitude with adaptability and ability to anticipate needs

Qualifications
Relevant hospitality management experience and skills aligned with luxury service standards are essential