Location
London

Hours
Flexible shifts including evenings, weekends, and public holidays

Salary
Negotiable

About the Role
We're looking for an organised, enthusiastic and customer-focused M&E Host/ess to join our team. In this role, you'll be the link between our Meetings & Events team and Food & Beverage operation, helping to ensure every meeting, conference and event runs smoothly from start to finish. You'll coordinate room set-ups, communicate event requirements with the operational teams, and make sure everything is in place before guests arrive. You'll also be on hand throughout events to welcome guests, respond to requests, and ensure a high standard of service is delivered at all times. This is a hands-on role, so we're looking for someone who isn't afraid to roll up their sleeves and get involved. When there are no meetings or events taking place, you'll support the wider Food & Beverage team across our outlets, helping with waitering wherever needed to ensure a great experience for our guests.

About the Company
Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality where you can truly find yourself, yet all share a common ambition: to keep innovating and challenging the status quo. By joining us, you become a Heartist®, because hospitality is, first and foremost, a work of heart. You will be part of a caring environment and a team where you can be all you are. You will have a supportive place to grow, fulfil yourself, discover other professions, and pursue career opportunities within your hotel, other hospitality environments, your country, or anywhere in the world. You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you do with us offers a deep sense of meaning, creating lasting, memorable, and impactful experiences for customers, colleagues, and the planet. Hospitality is a work of heart. Join us and become a Heartist®.

Benefits
Employee discounted rates in Accor Hotels worldwide
Excellent training and development opportunities within the hotel and throughout Accor worldwide
Complimentary meals on duty
Cycle to Work Scheme

Experience
Previous experience in customer service or hospitality is advantageous but not essential. A positive attitude and willingness to learn are key.

About you
Excellent customer service and communication skills
Friendly, professional, and approachable manner
Ability to work effectively as part of a team
Good organisational and time management skills
Ability to work in a fast-paced environment and remain calm under pressure
Flexible approach to working shifts including evenings, weekends, and public holidays
Good attention to detail and high standards of cleanliness and presentation
Basic numeracy skills for handling payments and transactions
Knowledge of food hygiene and health & safety procedures (training provided where required)
A positive attitude with a willingness to learn and support colleagues

Qualifications
No formal qualifications required; training will be provided where necessary.