Location
London

Hours
To work as required on a rota basis, including contribution to a 24-hour operational schedule when required.

Salary
Negotiable

About the Role
Raffles London at The OWO on London’s Whitehall combines the allure and heritage of Raffles with one of the world’s most historic addresses. This Grade II* listed Edwardian building features 120 rooms and suites alongside 85 exceptional branded residences. The OWO destination includes nine restaurants and three bars, including one by signature chef Mauro Colagreco, a Guerlain spa, Pillar Wellness facilities, and a grand ballroom with a 600-seat capacity for special occasions and events.

As a Pastry Commis Chef, you will assist senior chefs in the preparation and service of pastry and bakery items, ensuring the highest standards and strict adherence to recipes. You will maintain cleanliness and order in kitchen areas, equipment, and utensils to the hotel’s standards.

Your responsibilities include following preparation methods and recipe standards, contributing to a low waste and environmentally conscious operation, managing costs effectively, ensuring correct storage, labelling, and stock rotation of food and supplies, and working flexibly across departments or restaurants as required. You will also take on additional responsibilities in the absence of line managers or senior employees.

Health and safety are paramount; you will report and rectify hazards immediately, be fully conversant with fire, emergency, and bomb procedures, and promote a general awareness of health and safety within the department.

At Raffles, you arrive as a guest, leave as a friend, and return as family, working within a team that values respect, belonging, integrity, empowerment, and excellence.

Experience
A proven track record of providing high levels of service under pressure is essential. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Exceptional communication and customer service skills, both written and spoken. A willingness to contribute to a 24-hour operational schedule when required. Ability to work flexibly and take initiative in a fast-paced luxury environment.

Qualifications
Not explicitly stated, but a demonstrated ability to maintain high standards and follow recipes precisely is required.