Location
London, Raffles London at The OWO on Whitehall

Hours
Full time (hours to be confirmed)

Salary
Negotiable

About the Role
The Waiter at The Guards Bar will be responsible for delivering exceptional day-to-day service, working alongside waiters and bartenders to support food pick up, table service, clearing tables, station refills, and drink service. You will ensure all tasks are performed to the highest standards from the moment a guest arrives until they leave, enhancing their experience with us. Key responsibilities include maintaining stations and the bar, acting as a communication point between back of house and front of house, supporting the hostess and team members when required, and relaying guest feedback and requests to management.

You will have a thorough knowledge of the menu and all products served within The Guards Bar. Delivering food orders rapidly and accurately with clear explanations of each dish is essential. You will assist with table setting, explain dishes professionally, check in with customers for additional orders or refills, and ensure food is served in accordance with safety standards. Commitment to sustainable practices in waste management and purchasing is expected. Additional responsibilities may include covering for line managers or senior employees and working in different departments or restaurants as required.

Health and Safety is a priority; you will be expected to report and rectify hazards immediately, be fully conversant with fire, emergency, and bomb procedures, and maintain a safe environment for guests and colleagues by adhering to laws and anticipating hazards. Encouraging general awareness of health and safety within the department is also part of the role.

Experience
Proven track record of surprising and delighting guests with high levels of service under pressure. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiastic and committed to delivering the best service and experiences possible. Detail oriented and able to work well within a team. Flexible and able to respond to a range of different work situations. Strong time management skills with the ability to multitask while maintaining a professional appearance.

Qualifications
No formal qualifications required. A positive attitude, professionalism, and a commitment to excellence are essential.