Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Mercure & Ibis London Earls Court hotel is a newly renovated property in Southwest London, featuring 508 rooms across two distinct Accor brands: 282 Mercure rooms and 226 Ibis rooms. The London Suite, a versatile ballroom divisible into nine meeting rooms, can host events up to 1,200 guests and plays a pivotal role in the hotel's performance. The F&B outlets, created by PARIS SOCIETY, include Barnaby’s, ideal for social events with options for private hire of Barnaby’s Kitchen or Barnaby’s Lounge Bar for groups or additional catering/meeting space.

The Assistant Groups and Events Manager supports the Senior Events & Groups Manager in managing, supervising, and developing the Events & Groups team. This role ensures enquiries are handled efficiently, proposals issued on time, business converted and contracted correctly, and event planning information communicated accurately to hotel operations. Acting as a key support and coach, the Assistant Manager leads by example in enquiry handling, conversion, planning, upselling, and attention to detail.

Key responsibilities include deputising in the absence of the Senior Manager, supervising and coaching the team, reviewing lost and cancelled business to identify new opportunities, supporting proactive sales activities, handling own portfolio of events, assisting with complex or high-value enquiries, ensuring high standards in Banquet Event Orders (BEOs), coordinating with hotel departments for smooth event delivery, maximising revenue through upselling and cross-selling, maintaining sales collateral and financial processes, tracking team performance, and supporting sales initiatives and training.

The role requires strong organisational skills, commercial awareness, excellent communication, and a proactive approach to supporting both the team and clients throughout the event lifecycle, from enquiry to post-event follow-up. The Assistant Manager also helps maintain brand standards and ensures professional client communication and excellent customer service at all times.

Experience
Previous team management experience preferred. Experience in event or group sales and operations is advantageous.

About you
Dynamic and detail-oriented with strong selling, negotiation, and organisational skills. Excellent communication skills to coordinate with hotel departments and clients. Proactive, commercially aware, and able to coach and support a team effectively. Ability to handle client challenges professionally and maintain high standards of customer service throughout the event process.

Qualifications
Right to work in the UK is required. Relevant qualifications or experience in hospitality, events management, or sales will be beneficial but not explicitly stated.