Location
London, Raffles London at The OWO on Whitehall

Hours
Flexible, including contribution to a 24-hour operational schedule when required

Salary
Negotiable

About the Role
Join the prestigious Raffles London at The OWO, a luxury destination blending heritage and modern elegance within a Grade II* listed Edwardian building. As a Bartender at the Guards Bar, you will be responsible for setting up and stocking the bar for service, producing and serving alcoholic and non-alcoholic drinks to the highest Raffles standards. You will lead and support bar backs and assist waiters and floor staff during service, ensuring every guest experience is exceptional from arrival to departure. Collaborate with bar management to develop, create, and implement seasonal menus and specials. Your role includes delivering food and beverage orders promptly and accurately, assisting with table settings, maintaining bar and back-of-house stock, and explaining menu items knowledgeably and professionally. You will also commit to sustainable practices daily, manage customer feedback, and perform additional duties as required, including covering for senior staff or working in other departments.

Health and Safety
Ensure all hazards are reported and addressed immediately. Be fully conversant with departmental Fire, Emergency, and Bomb procedures. Maintain the safety of guests and colleagues by adhering to laws and anticipating hazards. Promote health and safety awareness throughout the department.

About Raffles London
Raffles London offers 120 rooms and suites, 85 branded residences, nine restaurants, three bars including one by chef Mauro Colagreco, a Guerlain spa, Pillar Wellness, and a grand ballroom for special events. At Raffles, guests arrive as visitors, leave as friends, and return as family.

Why Join Our Team?
Enjoy 28 days holiday plus additional days for service, staff meals, free uniform dry cleaning, pension contributions, enhanced sick and parental pay, life assurance, employee assistance programs, season ticket loans, cycle to work scheme, colleague gifting, paid days off for moving or charity, tailored learning and development, fun events, employee discounts worldwide, and global career opportunities within Accor's portfolio.

Raffles Values
Respect: Valuing needs, ideas, and individuality with fairness and dignity.
Belonging: Celebrating differences and supporting each other.
Integrity: Building trust through respect and authenticity.
Empowerment: Taking initiative to create unforgettable experiences.
Excellence: Making genuine connections and cherishing opportunities to make others feel special.

Experience
A proven track record of providing high levels of service under pressure. Previous experience in a luxury hotel environment with LQA, Forbes 5* or equivalent standards is desirable.

About you
Exceptional communication and customer service skills, both written and spoken. Strong time management with the ability to multitask while maintaining a professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Not explicitly stated, but a commitment to high standards and professionalism is essential.