Location
London, Raffles London at The OWO on Whitehall

Hours
Flexible hours with willingness to contribute to a 24-hour operational schedule when required

Salary
Negotiable

About the Role
Join the prestigious Raffles London at The OWO, a luxury destination set within a Grade II* listed Edwardian building, featuring 120 rooms and suites, 85 branded residences, nine restaurants, and three bars including one by signature chef Mauro Colagreco. As a Bartender at the Guards Bar, you will be responsible for setting up and stocking the bar for service, producing and serving alcoholic and non-alcoholic drinks to the highest Raffles standards, and supporting bar backs as well as assisting waiters and floor staff during service. You will ensure every guest experience is exceptional from arrival to departure, working closely with bar management to develop, create, and implement seasonal menus and specials.

Your responsibilities include thorough knowledge of the menu and products served, rapid and accurate delivery of food and beverage orders with clear explanations, assisting floor staff with table settings, restocking bar and back-of-house areas, preparing cocktails, wines, spirits, and soft drinks, and maintaining professional and knowledgeable communication with guests. You will also ensure food safety standards are met, communicate customer feedback to bar staff, and commit to sustainable practices in waste management and purchasing. Additional duties may include covering for line managers or senior employees and working in different departments or restaurants as required.

Health and safety is paramount; you will be expected to report and rectify hazards immediately, be fully conversant with fire, emergency, and bomb procedures, and promote a culture of safety awareness throughout the department.

Experience
A proven track record of providing high levels of service under pressure is essential. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Not explicitly stated, but a commitment to excellence, professionalism, and the ability to work within a luxury hospitality environment is required.