Location
Sailmakers, London

Hours
Full Time - hours to be discussed

Salary
Negotiable

About the Role
The Assistant Manager is responsible for coordinating and delivering leasing and reservations activities while assisting the Community Manager in the day-to-day management of the property portfolio. The role focuses on achieving budgeted revenue, occupancy priorities, resident retention, and leasing goals. Key responsibilities include acting as a role model by demonstrating core values, managing viewing activities to ensure company standards, actively participating in the leasing process, and maintaining accurate records using company property systems. The Assistant Manager promotes resident satisfaction through timely responses to queries and complaints, oversees on-site enquiries, monitors rent pricing and concessions, and ensures effective advertising and promotional activities. They develop local knowledge relevant to resident needs and stay informed about market and competitor conditions. The role also involves tenancy management tasks such as apartment inspections, eviction processes, and rent arrears management. Working closely with the maintenance team, the Assistant Manager ensures the community’s physical standards are met and assists the Community Manager in team engagement, training, and compliance with statutory legislation and company policies. The Assistant Manager supports investor relations through timely reporting and acts up for the Community Manager when required, including participation in an on-call emergency support roster. The role ensures compliance with all relevant laws and company procedures governing housing operations and residential lettings.

Experience
Essential experience includes successfully driving leasing and sales performance, managing operations with P&L responsibility, and budget monitoring within the property sector or a similar environment. Detailed knowledge of Landlord/Tenant legislation is required. Experience in coaching and mentoring team members, motivating teams, and delivering service excellence in a management role is desirable. Familiarity with UK Health and Safety policies is advantageous.

About you
You are a strong team player capable of working autonomously and taking ownership. You have a flexible approach to working in a fast-paced, changing environment. You are self-aware and culturally sensitive, able to adapt communication and negotiation skills to suit different audiences. You possess fluent English verbal and written communication skills, excellent organizational skills with the ability to multitask and prioritize, and numerical skills necessary for operational activities. Enthusiasm for delivering exceptional stakeholder experiences and a commitment to continuous personal and professional development are essential.

Qualifications
A good level of general education is required. Proficiency in Microsoft Office packages including Word, Excel, and Outlook is necessary. Experience with property operations software is preferred but training will be provided.