Location
Sailmakers, London

Hours
Full Time

Salary
Negotiable

About the Role
Greystar is a leading, fully integrated global real estate platform specialising in property management, investment management, development, and construction services for institutional-quality rental housing. As Assistant Manager, you will coordinate and deliver leasing and reservations activities while assisting the Community Manager in day-to-day portfolio management to achieve budgeted revenue, occupancy, resident retention, and leasing goals.

Your responsibilities include acting as a role model by demonstrating core values, managing property viewings to ensure company standards, actively participating in the leasing process, and using property systems to generate reports and monitor maintenance requests. You will engage with residents to improve service delivery, promote resident satisfaction and retention, oversee on-site enquiries, manage apartment inventory and pricing, and ensure effective advertising and promotional activities.

You will develop local knowledge relevant to resident needs, stay informed about market and competitor conditions, coordinate tenancy management including inspections and rent arrears, and work closely with the maintenance team to maintain community standards. Supporting the Community Manager, you will help motivate and develop the team, ensure compliance with UK tenancy legislation and health and safety policies, and promote investor satisfaction through timely reporting.

Additionally, you will identify opportunities to generate revenue and maximise utility efficiency, cover Community Manager duties in their absence, participate in an on-call emergency support roster, and ensure all operations comply with company policies and relevant laws.

Experience
- Proven success in driving leasing/sales performance and managing operations with P&L responsibility and budget monitoring in the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation.
- Experience motivating and coaching teams and delivering service excellence is desirable.
- Knowledge of UK Health and Safety policies is desirable.

About you
- Strong team player with the ability to work autonomously and take ownership.
- Flexible and adaptable to a fast-paced, changing environment.
- Self and culturally aware with excellent relationship building, communication, and negotiation skills.
- Fluent in English, both verbal and written.
- Excellent organisational skills with the ability to multitask and prioritise.
- Enthusiastic about delivering exceptional stakeholder experiences and continuous self-improvement.

Qualifications
- Good level of general education.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Proficiency in property operations software is preferred; training will be provided.