Location
Camden, with travel required to North Kensington, White City Colindale, Watford and Brentford. Ideally, applicants should reside locally.

Hours
Full Time (hours not specified)

Salary
£27,000 per annum

About the Role
Pinnacle Group is seeking an Assistant Property Manager to join our Homes Division and provide day-to-day support to the Property Management Team across multiple sites in North West London. This varied, customer-facing role includes administrative duties, site attendance, and supporting Property Managers across their allocated patches. The successful candidate will act as an ambassador for Pinnacle Group, delivering excellent customer service and travelling between developments as required.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The role involves assisting with the administration of the client’s customer portal, responding to housing management queries, supporting block inspections and site attendance, managing repair cases, and leading on repairs for rented properties alongside Property Managers. You will also manage the void process including advertising properties, arranging inspections, attending move out/move in appointments, and settling new residents into their homes. Clear and effective communication with residents and stakeholders is essential, as is supporting the provision of data for client KPI and other reports.

As part of Pinnacle Group, you will be joining a people-first organisation with a values-driven culture that has remained consistent for over thirty years, focused on Trust, Respect, Involve, Challenge and Deliver Excellence.

Experience
Proven experience in affordable housing within lettings and property management, including handling repairs, voids, and resident enquiries.

About you
Proactive, organised and confident managing a diverse workload in a fast-paced housing management environment. Strong administrative skills with the ability to manage documentation, customer portals, and reporting accurately and efficiently. Excellent communication and customer service skills to ensure professional and supportive interactions with residents, clients and stakeholders. Ability to work independently and manage a busy, varied workload across multiple sites while maintaining high standards.

Good IT proficiency, including confidence using Word, Excel, and relevant housing or property management systems.

Qualifications
Not explicitly stated, but relevant experience and skills in affordable housing and property management are essential.