Location
Holborn, London (Remote role with travel required between West London and Essex)

Hours
Full Time

Salary
£28,000 per annum

About the Role
Pinnacle Group is seeking an Assistant Property Manager to join our Homes Division and provide day-to-day support to the Property Management Team. This varied, customer-facing role includes administrative duties, site attendance, and supporting Property Managers across their allocated patches. You will act as an ambassador for Pinnacle Group, delivering excellent customer service and travelling between developments as required.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented, and Leasehold properties. We work with local authorities, registered providers, and investors to support thriving communities.

The successful candidate will be proactive, organised, and confident managing a diverse workload in a fast-paced housing management environment. Responsibilities include assisting with customer portal administration, responding to housing management queries, supporting block inspections and site attendance, managing repair cases, overseeing the void process, and supporting lettings and repairs coordination. You will also help provide data for client KPI reports and develop positive relationships with residents, clients, and stakeholders.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play. We are a people-first organisation with a values-driven culture that has remained consistent for thirty years, living through how we treat our employees and customers.

Experience
Proven experience in affordable housing or property management, including handling repairs, voids, and resident enquiries is advantageous.

About you
Proactive, organised, and confident in managing a busy and varied workload across multiple sites. Excellent communication and customer service skills with the ability to engage positively with residents, clients, and stakeholders. Comfortable working independently and supporting lettings and repairs coordination.

Strong administrative skills with the ability to manage documentation, customer portals, and reporting accurately and efficiently.

Good IT proficiency, including confidence using Word, Excel, and relevant housing or property management systems.

Qualifications
No specific qualifications are stated; however, a background in housing management or related fields is beneficial. Commitment to Pinnacle Group’s values of Trust, Respect, Involve, Challenge, and Deliver Excellence is essential.