Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Working within the hearing implant service the post holder will support the clinical work of the rehabilitationist team. The postholder will work within the outpatient department with some remote working. Interacting with deaf and deafened children and adults who are being assessed for or have received hearing implants. Main duties of the job Stocking rehabilitation resources Developing resources updating clinical database providing support to patients in relation to assistive technology Monitoring task lists Participating on rehabilitation sessions and groups in person and on line. Working for our organisation The Hearing Implant Centre based at St Thomas’ Hospital. The Hearing Implant Centre is a tertiary service that manages children and adults for whom conventional hearing aids are no longer an appropriate treatment option. Children and adults are referred to the Hearing Implant Centre for consideration for a range of hearing implants, including bone conduction implants, middle ear implants and cochlear implants. The clinical and administrative team has grown over many years and has a range of support professionals including Assistant Technical Officers and Administrators with the clinical professionals within the team including Surgeons, Audiologists, Speech and Language Therapists, Audiological Rehabilitation Therapists, Teachers of the deaf, Hearing Therapists and Clinical Psychologists. Detailed job description and main responsibilities Duties and Responsibilities To process the dispatch, or replacement of hearing equipment and accessories for patients under the care of the Audiological Rehabilitation Therapy Service. To organise the storage of Audiological Rehabilitation Therapy and Hearing Implant Centre Therapy equipment and resources. To arrange telephone and virtual video follow-up appointments for both individual and groups of patients To carry out assessment and therapy tasks for individual patients and/or groups of patients for the paediatric and adult Hearing Implant Rehabilitation teams and Audiological Rehabilitation Therapy teams, under the direction of a clinician. To be directed by and work alongside clinical members of the team to carry out assessments and rehabilitation. To document patient contacts including emails, telephone conversations and face to face meetings in patient notes following local note keeping guidelines. To write up patient notes under the supervision of a clinician. To design and develop low tech communication and therapy aids including auditory training charts and picture communication charts for individual patients under the direction of the Speech and Language Therapists and Teachers of the Deaf. To develop and maintain a library of therapy resources, therapy equipment and speech perception materials held within the department and help to ensure equipment is complete and tidy. To issue patients with questionnaires, for example the GAST and BAPP and upon receipt of this data, input it onto the teams spread sheets/auditbase. To issue patients with Audiological Rehabilitation Therapy questionnaires as well as appropriate CBT exercises to patients with Hyperacusis, Tinnitus and Auditory Processing Disorder following departmental protocols To take responsibility for receipt of completed Audiological Rehabilitation Therapy and Hearing Implant Rehabilitation questionnaires, calculate and score the data therein and record the data within a system that provides a clinical outcome measure. To use local clinical protocols to escalate responses to questionnaires for particular patients that may require urgent clinical attention To assist Audiological Rehabilitation Therapists and Paediatric and Adult Hearing Implant Therapists in carrying out clinical/service audits and research projects under the guidance of a clinician. To conduct administrative tasks assigned by clinicians and maintain accurate statistical records on various IT/patient management systems. To transfer electronic confidential patient data to the department shared drive where necessary and store appropriately. To liaise with local Speech and Language Therapists, Teachers of the Deaf, schools, care homes, Kings Hospital and relatives as appropriate to collect information on levels of local support in place for the patients on the Hearing Implant Centre caseload, to advise them of upcoming patient reviews appointments at the Hearing Implant Centre and to collect information on assessments and interventions that have been carried out locally. To triage rehabilitation clinical queries that have been put on the department rehabilitation task list as well as email and phone queries from local professionals and to direct them to relevant clinical professionals following local department protocols. To communicate information to and from patients and their carers and to exchange this information with clinicians. To use appropriate tact and sensitivity with patients and carers and to use appropriate strategies to overcome barriers to understanding for patients and carers with language difficulties or for whom English is not their first language. To have an understanding of and be able to use a range of therapy procedures using knowledge acquired through a combination of formal training, short courses, and experience to diploma level or equivalent. To assess a patient’s response to therapy activities and make judgements on modifications needed to such activities according to the patient’s circumstances. To support clinicians in arranging and delivering training to local professionals. To support clinicians running the paediatric and adult information and communication with confidence sessions for parents and patients. To deliver parts of the i session, as appropriate, under the guidance of a clinician. To monitor and book from the paediatric and adult rehabilitation patient waiting lists and escalate to a clinician where needed for clarification of actions required. To participate in departmental clinical rehabilitation meetings and service improvement meetings. To take specific actions pertaining to service improvement. The post holder may be required to undertake any other duties as required by Clinical Leads appropriate to grade. To engage in regular CPD (continuous personal development). Person specification Knowledge Essential criteria fluent English speaker and written skills Experience Essential criteria working in a healthcare or education setting Desirable criteria working as a therapy assistant Qualifications Essential criteria IT literate in Microsoft applications NVQ 3 in related area Desirable criteria makaton or BSL Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Joanna Geal Job title Lead Rehabilitation Assistant Email address [email protected] Telephone number 02071886245