Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Accelerated Prostate pathway has shown incredible improvements on the suspected prostate cancer pathway by reducing the time to first seen, MRI, biopsy and diagnosis. The suspected prostate cancer pathway volume is significant to impact the Trust and Network level CWT performance, and therefore the reduction in waiting times has enabled improved performance for the Trust and the sector. This role is to support the Service Manager in the delivery of the faster diagnosis and cancer targets for Prostate Cancer patients. The Assistant Service Manager will need to drive this pathway to ensure it becomes more agile and responsive to meet the changing demands on the service. This will entail managing and coordinating a degree of flexibility of the clinic, MRI and biopsy capacity on a weekly basis to further realise efficiencies, with very specific targets of FDS by day 28 and a lead-in target of biopsy by day 20. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel and other administrative staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. This role is accountable to the Service Manager. It is expected that collectively all post holders will coordinate best practice and ensure consistency of operation within generic work areas. Main duties of the job The Urology Department is looking for an enthusiastic, hardworking and experienced Assistant Service Manager to take a lead role in the delivery and management of the Accelerated Prostate Pathway. We are seeking an enthusiastic candidate with excellent communication skills and the ability to build relationships across a large multi-disciplinary team. The post holder is expected to take a proactive approach to addressing targets and deadlines, and to ensure the smooth running of the service in a very busy environment. The ASM will validate patient pathways and address any issues impacting on service delivery of a busy outpatient department. You will be a dedicated and adaptable individual who has good attention to detail, well developed organisational skills, and excellent communication skills. General responsibilities will include: Line management and training of junior administrative staff Cancer pathway validation Co-ordination and oversight of complex clinic scheduling management Day-to-day running of outpatient clinics Day-to-day running of busy inpatient Prostate biopsy lists Deputising for the Service Manager where appropriate Responding to PALS queries and patient concerns Supporting a wide network of clinicians and other healthcare professionals This post offers an opportunity for those wishing to develop a career in NHS management, allowing the post holder to develop and improve services and patient experience. Working for our organisation Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will: a. Put patients first b. Take pride in what they do c. Respect others d. Strive to be the best e. Act with integrity Generic Clinical A&C Job Description: Assistant Service Manager Band 5 Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet. Detailed job description and main responsibilities Support the Service Manager in managing various sections of service, e.g., out-patients or admissions. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the medical secretaries service Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Produce high quality medical secretary support of consultants and clinical teams when required. When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure. Person specification Qualitifcations/Education Essential criteria Educated to HNC/Equivalent Diploma/equivalent experience GCSE Maths & English Track record of continuous professional and management development Previous Experience Essential criteria Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Outpatient Services Desirable criteria Have significantly contributed to meeting strategic objectives Experience of delivering services on a multi-site basis Skills/Knowledge/Ability Essential criteria Leadership and influencing skills Excellent interpersonal, presentation and written communication skills Desirable criteria Financial management and analysis skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Person specification Knowledge Essential criteria Educated to HNC / equivalent diploma / equivalent experience GCSE Maths & English Skills Essential criteria Leadership and influencing skills Strong verbal and written skills Highly motivated and ability to work independently Ability to respond to changing demands Excellent interpersonal, presentation and written communication skills Desirable criteria Financial management and analysis skills Experience Essential criteria Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Experience of delivering Administrative and Clerical Outpatient Services Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multidisciplinary teams Track record of supporting the management of innovation and service improvements Have significantly contributed to meeting operational objectives Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Anna Carter-Roberts Job title Service Manager Email address [email protected] Telephone number 02071886791