Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Our Inherited Cardiac Conditions (ICC) service at our Royal Brompton and Harefield sites is looking to appoint an Assistant Service Manager. The ASM will support the Service Manager in the operational delivery of ICC services. The service treats patients for cardiomyopathy, aortopathy and inherited arrhythmia as well as offering genetic testing and counselling services. The ASM is the operational lead for the ICC services on a day-to-day basis and will manage them in accordance with nationally or locally agreed objectives, targets and controls. The ASM will balance these priorities with other priorities including maintaining and improving quality standards and working within the service's resource constraints. In addition to service delivery, the ASM will manage a small team of administrators who provide direct support to senior clinicians within the service. The ASM position would be ideal for a current ASM who is looking to gain experience in a new service or for those in administrative roles seeking career progression. Above all, candidates should demonstrate a positive, independent and proactive approach to problem solving and a drive to deliver the best possible experience for our patients. This opportunity is advertised on a 6-month fixed-term basis. However, applications are also welcome from candidates interested in the post as a secondment opportunity, subject to support from the seconding organisation or team. Main duties of the job The primary duties and responsibilities fall within the Operational management including performance monitoring and day-to-day problem solving Development of local policies, processes and procedures Query and complaints resolution People management for a small team Financial management for a small budget For a further breakdown, please see the attached job description adn person specification. Working for our organisation Evelina London is part of Guy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy’s and St Thomas’. Every year, the number of children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life for children, young people and for women from London, South East England, and – for some rare conditions – around the UK and the world. As the only NHS Trust in London with women’s and specialist children’s services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through four clinical directorates: Neonatology and Medical Specialties, Surgical Services, Theatres and Paediatric Intensive Care, Children’s Community Services and Women’s Services. Find out more www.evelinalondon.nhs.uk Watch our short film to see inside our children’s hospital. Detailed job description and main responsibilities For a detailed breakdown of the duties and responsibilities for this position, please see the attached job description and person specification. Person specification Qualifications / Training Essential criteria Educated to Higher National Certificate (HNC) or Higher National Diploma (HND) level or equivalent demonstrable experience GCSE Mathematic and GCSE English or equivalent Record of continuous professional development Experience Essential criteria Experience of people management including recruitment and appraisals as well as absence, conduct and performance management Demonstrable experience of contributing to organisational target and objectives Demonstrable experience of service delivery including: Introducing and supporting change processes Demonstrable experience of service delivery including: Establishing and maintaining positive working relationships with clinical colleagues Demonstrable experience of service delivery including: Positively influencing organisational culture Demonstrable experience of service delivery including: Supporting and managing innovation and service improvement Skills, Knowledge and Abilities Essential criteria Leadership and influencing skills High proficiency in Microsoft Office applications Highly self-motivated with an ability to work independently Ability to respond to changing demands Excellent verbal, written and communications skills Desirable criteria Presentational skills Financial management and analysis skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Michael Peacock Job title Service Manager Email address [email protected] Telephone number 07974 629448