Location
London

Hours
Full Time (hours not specified)

Salary
£46,852 per annum

About the Role
An exciting opportunity has arisen for a Secondment or Fixed Term Band 5 Assistant Service Manager within the Emergency Department for 10 months. The successful candidate must be proactive, flexible, and possess good problem-solving abilities to resolve issues within the Emergency Floor. We are seeking an enthusiastic, dynamic, and innovative individual with excellent communication skills and the ability to build relationships across a multi-professional team. Adaptability to an evolving service is essential to ensure the continuous delivery of high quality patient care.

This role will support the Service Manager to deliver operational targets, monitor performance, and directly line manage a team of administrators. The successful candidate will have excellent data and staff management skills along with strong analytical abilities. The post holder must be IT literate and able to navigate trust IT systems.

The individual should be adaptable, have excellent organisational and prioritisation skills, and demonstrate excellent communication and problem-solving abilities. The ability to multitask and use initiative in a busy environment is essential.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark. We provide specialist care including heart and lung, cancer and renal services alongside a full range of local hospital and community services. We pride ourselves on clinical excellence, research, innovation, and delivering safe, high quality care focused on patients.

The post holder will be responsible for managing teams including service delivery personnel, medical secretaries, and other staff groups, providing a high level of administrative support to clinical teams. This operational role supports teams in meeting national targets and service objectives.

Experience
- Significant experience of staff supervision and management including recruitment, retention, appraisal, and first line disciplinary processes
- Experience of budget management issues
- Experience delivering Administrative and Clerical Services
- Proven track record of contributing to operational objectives
- Desirable: Experience contributing to strategic objectives and financial management/analysis skills

About you
- Highly motivated with the ability to work independently
- Strong leadership and influencing skills
- Excellent verbal and written communication skills
- Ability to respond effectively to changing demands
- Keen attention to detail
- Adaptable with excellent organisational and prioritisation skills
- Ability to multitask and use initiative in a busy environment

Qualifications
- Educated to HNC/Equivalent Diploma level or equivalent experience
- GCSE Maths and English
- Track record of significant continuous professional and management development