Location
London

Hours
Full Time (hours not specified)

Salary
£33,270 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services for people in south London and specialist care for patients from further afield. The Trust includes five well-known hospitals: Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, as well as community services in Lambeth and Southwark. We are renowned for clinical excellence, high quality teaching and research, and are part of King’s Health Partners, an accredited UK academic health sciences centre.

The Clinical Research Facility (CRF) Administrator will provide high quality general administrative support to CRF staff, participants and visitors, playing a key role in the efficient day-to-day running of the department. Responsibilities include managing all room and resource bookings using the CRF-specific booking system (CRFManager®), greeting patients and researchers, and tracking patient administration through the hospital Patient Information Management System EPIC. The role involves typing, reception duties, customer service, maintaining databases, booking appointments and meetings, filing, and general administrative support.

The post holder will often be the first point of contact for the department and must communicate professionally and courteously, answering general queries and providing information about the department. This role contributes to maintaining a high standard of research and patient experience at all times.

Guy’s and St Thomas’ NHS Foundation Trust is committed to diversity, equality and inclusion, supporting flexible working arrangements and ensuring a positive and supportive working environment for all staff.

Experience
- Proven business administration experience demonstrating understanding of key admin support functions
- Experience working in a patient-facing setting
- Desirable: Experience in a similar NHS Research role

About you
- Proficient in IT systems including Microsoft Word, Outlook and Excel
- Ability to work both independently and as part of a team
- Excellent organisational skills and attention to detail
- Confidence in decision making when managing competing priorities
- Excellent command of written and spoken English, including grammar and punctuation
- Ability to work methodically in a busy environment and meet deadlines
- Ability to develop and maintain good working relationships at all staff levels
- Ability to handle confidential and sensitive information appropriately
- Desirable: Knowledge of medical terminology and experience with hospital administration systems such as EPIC

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ Level 3, City and Guilds certificate in business administration or equivalent experience in administrative roles