Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunities have arisen within the Dental Directorate for Assistant Service Manager role . This is a full time 37.5 hour per week role and is based at Guys Hospital. The positions are within the Restorative & Implants department This is an exciting and challenging role in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust. The post holder will be responsible for supporting the Service Manager in the daily operational delivery of the services. Candidates who are successfully shortlisted will be invited to a short assessment via Microsoft Teams prior to interview Proposed interview date is currently 4th September and this will be face-to-face. This is subject to change. Main duties of the job The Assistant Service Manager will be responsible for managing an administrative team and liaising with clinical staff to provide a service for the department. The post holder is supported in the management of these services, by a team leader and Service Manager. The role requires an individual with excellent prioritization skills and problem solving abilities to ensure the smooth and efficient running of a busy service. We are looking for someone with a proven track record in managing in a busy and demanding environment with experience and knowledge in staff management including HR processes and policies and excellent data management and analytical skills. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Detailed job description and main responsibilities Operational Management Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of clinicians to resolve day-to-day management issues within the service. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Person specification Knowledge Essential criteria Educated to HNC/Equivalent Diploma/equivalent experience GCSE Maths & English Track record of significant continuous professional and management development Skills Essential criteria Leadership and influencing skills Strong verbal and written skills Highly motivated and ability to work independently Ability to respond to changing demands Desirable criteria Financial management and analysis skills Experience Essential criteria Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Outpatient Services Desirable criteria Have significantly contributed to meeting strategic objectives Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Olivia White Job title Deputy General Manager Email address [email protected] Telephone number 02071887188