Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are looking for an enthusiastic and hard-working Assistant Service Manager to work within the General Paediatrics Service. The service runs Mon-Fri, 09:00-17:00. Based at the Sunshine House, the successful candidate will be an essential part of the Service Management team. The post holder will work closely with the Community Paediatricians and colleagues within the management team, managing the day-to-day operations of the service. This includes line management of members of the administrative team, monitoring of the performance of RTT services, and day-to-day operational management of a busy outpatient service. The successful candidate must be an excellent communicator and possess effective team working, organisational and time management skills. Applicants will be able to lead and motivate a team with a high degree of self-motivation, and have keen attention to detail. Excellent IT skills are essential, and some experience of service improvement, particularly administrative processes is desired. This role is an excellent opportunity for those who would like to gain a wide variety of new experiences working within in a community-based health service, within a multidisciplinary team and for those who enjoy service improvement and change. Experience of outpatient scheduling and use of EPIC, and Microsoft Office applications are highly beneficial. Main duties of the job The post holder will be required to support and lead on service improvement projects and continuous improvement of the administrative pathways. The post holder will be required to work closely with the Service Manager and clinical leads to achieve this. Other key responsibilities include providing management support in line with agreed standards, to meet the needs of the Community Paediatrics Directorate One of the main responsibilities for the post holder will be the day to day management of the service, including but not limited to: line management of the administrative team, ensuring performance is maintained through reporting of KPI’s. The post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Working for our organisation Children’s community services We provide a comprehensive range of services for the 127,000 children and young people that live in Lambeth and Southwark. This includes universal services – health visiting, family nurse partnership, school nursing, nutrition and dietetics, and a newborn hearing screening programme. Our specialist services cover community paediatrics, speech and language therapy, physiotherapy, occupational therapy, complex needs nursing, sickle cell and audiology. As well as part of statutory services including looked after children, child protection, safeguarding, and adoption and fostering. We have two main health centres, Mary Sheridan Centre in Lambeth and Sunshine House in Southwark but we have many more across Lambeth and Southwark. We also provide services in schools, community buildings, in families’ homes, and occasionally in hospital. Through group sessions and individual appointments, face-to-face and virtual, we hold over 145,000 appointments every year. Detailed job description and main responsibilities Please see attached JD&PS for full details of duties. Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. Develop and write policies and procedures within own work area. Person specification Education Essential criteria Educated to HNC/Equivalent Diploma/equivalent experience Track record of significant continuous professional and management development GCSE Maths & English Experience Essential criteria Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Evidence of introducing and supporting change processes Evidence of establishing, maintaining and consolidating effective working relationships with clinicians Track record of supporting the management of innovation and service improvements Evidence of positively influencing organisational culture Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Outpatient Services Desirable criteria Have significantly contributed to meeting strategic objectives Skills/ Knowledge/ Ability Essential criteria Leadership and influencing skills Excellent interpersonal, presentation and written communication skills Highly motivated, able to work independently and respond to changing demands Strong verbal and written skills Ability to respond to changing demands To be flexible in their approach to the work, according to priorities and changing organisational systems Desirable criteria Financial management and analysis skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Marcia Brown Job title Service Manager Email address [email protected] Telephone number 0203 98 0363