Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for one permanent Band 5 Assistant Service Manager working in Palliative Care with in Integrated Local Services Directorate. This role is to support the Service Manager in the delivery of a range of services. This will involve delivering against targets for a number of service areas. Ensuring the provision of a high quality Administration service to patients and a group of consultants and clinical teams within the department. This post could also assume the management of an Outpatient and Community department. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel and other groups of staff. The post holder may also offer a high level of support, administration and organisation to a group of consultants or registrars where needed and within resource limitations. Main duties of the job Operational Management Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. Ensure effective processes and procedures are in place to produce data reports as well as to monitor and track performance against agreed targets Policy Development and System Management Develop and write policies and procedures within own work area. Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring up to the amount of £500 Staff Management Day-to-day managerial responsibility for all administration Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary Working for our organisation Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will: Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet. Detailed job description and main responsibilities The post holder is responsible for tracking service activity through the collation of data for the service using relevant databases and clinical systems, and will provide a high standard of professional and patient focused service to a range of Trust-wide specialties' and will support the function on a day-to day operational basis. The successful candidate will have a good understanding of clinical systems, strong communication skills, attention to details and be proactive to achieve desired outcomes. Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop. Person specification Qualifications/ Education Essential criteria Educated to HNC/Equivalent Diploma/equivalent experience GCSE Maths & English Track record of significant continuous professional and management development Previous experience Essential criteria Significant experience of staff supervision/ staff management including recruitment/retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Outpatient Services Evidence of introducing and supporting change processes Experience of managing the delivery of an effective service Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary team Evidence of positively influencing organisational culture Track record of supporting the management of innovation and service improvements Desirable criteria Experience of delivering services on a multi-site basis Have significantly contributed to meeting strategic objectives Knowledge/Skills/ Ability Essential criteria Leadership and influencing skills Strong verbal and written skills including organising meetings and minute taking. Highly motivated and ability to work independently Ability to respond to changing demands Excellent interpersonal, presentation and written communication skills Desirable criteria Financial management and analysis skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Nilly Omer Job title Deputy General Manager Email address [email protected]