Location
London, including Guy’s Cancer Centre at Guy’s Hospital and Queen Mary’s Hospital, Sidcup.

Hours
37.5 hours per week, Monday to Friday on a rotating shift pattern between 08:00 – 18:00, including Bank Holidays and occasional Saturdays, subject to service demand.

Salary
£32,207 per annum (Band 3)

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing specialist and community services across south London and beyond. We are excited to offer a fixed-term Band 3 Patient Access Coordinator role within Guy’s Cancer Centre. This is an excellent opportunity for a motivated and organised individual to develop administrative experience in a busy oncology setting. You will be responsible for managing a high-volume workload, working effectively under pressure, and delivering a professional and compassionate service to patients and carers.

Working closely with clinicians and multidisciplinary teams, you will support the smooth delivery of cancer services by covering reception areas, booking outpatient appointments, and managing calls within a busy call-centre environment. You will play a key role in ensuring patients experience a safe, efficient, and supportive pathway of care.

Once fully trained, there is an opportunity to work from home one day per week, subject to service needs and manager approval. This post is fixed-term for 6 months with the possibility of extension depending on service requirements and performance.

The role requires adherence to Trust Policies and Procedures at all times. Due to high response rates, early application is advised as adverts may close before the stated deadline.

Experience
- Proven experience in an administrative role.
- Experience working in a customer-focused environment, demonstrating the ability to handle difficult customers and challenging situations.
- Previous hospital administration experience and a good understanding of the 18-week Referral to Treatment (RTT) pathway, particularly within cancer services, are essential.

About you
- Highly organised, reliable, and committed to delivering excellent patient-centred care.
- Excellent attention to detail and strong customer service skills.
- Ability to prioritise a busy workload and work effectively under pressure.
- Confidence in decision-making when managing competing priorities.
- Ability to work both independently and as part of a multidisciplinary team.
- Excellent communication skills, both written and spoken English.
- Ability to handle confidential and sensitive information appropriately.

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent.
- Relevant NVQ Level 3 or equivalent qualification or experience.

Desirable
- IT qualifications such as European Computer Driving Licence (ECDL) or equivalent.
- Customer service qualification or training.
- Experience of NHS administrative roles.
- Familiarity with Trust systems such as EPIC and e-RS.
- Knowledge of key waiting time targets including the 18-week RTT pathway.

Additional Information
Guy’s and St Thomas’ NHS Foundation Trust values diversity and is committed to equality of opportunity. We encourage applications from all sections of the community and provide reasonable adjustments for applicants with disabilities. Flexible working arrangements are supported to promote a healthy work-life balance. The post is subject to a Disclosure and Barring Service check due to access to vulnerable people.