Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen within the Gynae Oncology department at Guy's and St Thomas' NHS Foundation Trust for an Assistant Service Manager working full time (37.5hrs per week). We are looking for someone with a proven track record in managing a busy, fast-paced operational service and demanding environment with experience in staff management including HR processes and policies and excellent data management and analytical skills. The role is ideal for candidates that are looking for a challenge and an opportunity to make a positive and impactful contribution to the service. The successful post holder will line manage a team of administrators, as well as having oversight of a wider team. We are looking for someone whom has a focus on patient outcomes and patient experience to support with developing the service. Main duties of the job The successful candidate will be responsible for the management of the admin team and will also work closely the service management team to ensure smooth and efficient running of the service for patients. Responsibilities will include, but are not limited to: Line Management including team meetings, 1:1s, PDRs Planning for and oversight of day-to-day operations of outpatient and inpatient services Anticipate challenges and implement solutions to minimise disruptions to the service Monitor demand and capacity and ensuring efficient utilisation Patient Pathway Management, validation and cancer assurance Responding to RADARs, PALS queries and patients concerns Data quality monitoring, analysis and performance reporting Participation in service improvement and development Deputising for the Service Manager where appropriate The candidate will need to build and maintain strong working relationships with internal and external stakeholders to ensure seamless service operation. They will therefore need be an excellent communicator to be able to liaise with multidisciplinary teams and patients. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. Royal Brompton and Harefield hospitals joined Guy’s and St Thomas’ in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe. We provide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world.Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment and research. Detailed job description and main responsibilities The Successful applicant must be able to lead by example and motivate teams with a high degree of self-motivation, preferably with experience in people management. The post holder must have high attention to detail, be IT literate, including excel, and have the ability to navigate trust IT systems. The ideal candidate should have some understanding of National cancer waiting targets, experience in RTT and PTL validation. The successful candidate will be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential. The post holder is expected to take a proactive approach to addressing targets and deadlines, addressing any issues impacting on service delivery, all whilst ensuring the smooth running of the service in a busy environment. You will be a dedicated, well organised and adaptable individual, with the ability to build and maintain strong working relationships . Please refer to job description for full details. Person specification Qualifications / Education Essential criteria Educated to diploma level or equivalent knowledge, skills and experience GCSE Maths & English Desirable criteria Track record of significant continuous professional and management development Experience Essential criteria Substantial experience of working in an administrative role within the NHS Experience of dealing with public within a customer support role Experience of contributing to meeting operational and strategic objectives Experience in line management of administrative team Experience of validating patient pathways Desirable criteria Evidence of positively influencing organisational culture Experience of sickness and or performance management of administrative team Epic experience Skills / Knowledge / Abilities Essential criteria Excellent communication skills, experience working with multidisciplinary teams Excellent organisational skills (demonstrable ability to manage and prioritise unpredictable workload and work methodically, efficiently and accurately to meet tight deadlines) Desirable criteria Data collection and ability to produce reports Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Hannah Hardman Job title Service Manager - Gynae Oncology Email address [email protected]