Location
London Borough of Tower Hamlets (10 South Colonnade, E14 4PU). Hybrid working model available, balancing remote work and office presence.

Hours
Full-time, Part-time, Flexible working, Job share options available.

Salary
£40,014 - £42,859 per annum

About the Role
We are recruiting an Associate Infrastructure Engineer – Video Services to join the warm and collaborative Video Services team within Justice Digital, Data and Science at the Ministry of Justice. This role aligns with the Associate Infrastructure Engineer position from the Government Digital and Data Framework.

You will help build and run user-centric, data-driven modern audio and video technologies, including Microsoft Teams Rooms (MTR) solutions, enabling the Ministry of Justice to deliver services across the UK.

The role involves acting as the technical Video Subject Matter Expert (SME), providing advice, knowledge sharing, and technical assistance across the MoJ's digital estates. You will work with end-users to test, monitor, and support video endpoints and meeting room devices, deploy and support legacy and cloud-based video infrastructure, and ensure reliable integration with MoJ services.

Additional responsibilities include monitoring and managing video services for reliability, resilience, and scalability, implementing security, backup, and redundancy strategies, maintaining interoperability with other MoJ systems, and keeping accurate documentation.

This is an exciting opportunity to work with the latest technologies in a supportive environment that offers excellent training, flexible working, and an inclusive culture where your opinion is valued.

Benefits
- Generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
- 25 days annual leave, increasing to 30 days after 5 years of service, plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working arrangements including hybrid working, part-time, and compressed hours.
- 10% of working time allocated for personal and professional development.
- £1,000 per person learning budget for conferences, seminars, vocational programmes, and e-learning.
- Compassionate maternity, adoption, shared parental leave policies with up to 26 weeks full pay.
- Maternity support and paternity leave at full pay for 2 weeks.

We foster a positive work-life balance and a culture of inclusion and diversity.

Experience
- Hands-on experience with modern video collaboration technologies, including deployment and support of Microsoft Teams Rooms (MTR) endpoints and supporting infrastructure.
- Strong technical troubleshooting and diagnostic skills, with the ability to work collaboratively to resolve complex issues.
- Good working knowledge of managed video platforms and AV management tools, including technologies from Poly, Logitech, Cisco, and administrative platforms such as Microsoft Teams Admin Centre (TAC) and Microsoft Intune.
- Familiarity with ITIL-based service management processes, particularly incident, change, and service continuity management.
- Awareness of strategic enterprise platforms such as Microsoft 365 (M365), ServiceNow, DIA networks, SD-WAN.
- Understanding of IP networking fundamentals including LAN/WAN, firewalls, DHCP, DNS, and network authentication and their impact on video and AV services.
- Experience identifying, developing, and implementing changes to processes, policies, and procedures to enhance video and collaboration services in large or complex organisations.
- Ability to develop relationships with Business Units, Support Function Teams, and Technology Teams.
- Willingness to be assessed against the requirements for Security Check clearance.

About you
Enthusiastic and collaborative with a passion for delivering high-quality video services. You are adaptable, proactive, and committed to continuous learning and professional development. You value working in an inclusive environment where diversity is celebrated and your contributions are respected.

Qualifications
No specific qualifications are mandated; however, relevant technical certifications and experience in video collaboration technologies and IT service management frameworks are advantageous.