Location
Central London with requirement to be office based 3 days per week in any HMCTS Office (subject to business availability). Occasional travel to other HMCTS sites may be required.

Hours
Full-time position only due to the nature of the role. Flexible working options available.

Salary
£42,859 per annum

About the Role
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are seeking a Junior Business Analyst to join the TOOLING Team within the Digital Technology Services (DTS) Directorate. This entry-level role offers the opportunity to develop your Business Analysis skills by supporting well-defined pieces of work within the Family digital service.

As a Junior Business Analyst, you will work under supervision and receive support from Senior Business Analysts. You will contribute to stakeholder relationship management and be involved in investigative work to identify operational needs, recommend service improvements, and support business solutions.

Your responsibilities will include working within agile frameworks, assisting with business modelling and process testing, supporting requirements definition and management, and contributing to user-focused digital service design. You will also gain experience in stakeholder engagement, testing business analysis outputs, and adapting to changes in technology within a government context.

This role is ideal for candidates looking to build practical experience in Business Analysis, working to clear direction and established delivery frameworks, while making a meaningful impact on the delivery of justice services.

Experience
- Some experience or awareness of working in agile environments, including familiarity with agile tools.
- Ability to contribute to business analysis activities such as process mapping, requirements elicitation, and user story development under guidance.
- Experience working to defined objectives under supervision is desirable but not essential.
- Good communication skills and stakeholder engagement abilities.

About you
- Enthusiastic and motivated to develop your Business Analysis capability.
- Able to work collaboratively within a team and adapt to changing priorities.
- Resilient and able to reflect on processes to identify improvements.
- Committed to public service and interested in making a difference in delivering justice.
- Able to make decisions within agreed parameters and maintain a user-focused approach.

Qualifications
- No specific qualifications are required; however, a willingness to learn and develop professionally is essential.
- Understanding of core Business Analysis techniques and government digital service principles is advantageous.
- Commitment to comply with Civil Service values and behaviours including Working Together, Managing a Quality Service, Communicating and Influencing, and Making Effective Decisions.