Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
Wates Smartspace is recruiting a Business Improvement Manager to support the delivery of continuous improvement activity across the Smartspace business. This role focuses on enhancing organisational operations by analysing processes, identifying opportunities for improvement, and collaborating with teams to implement agreed changes that deliver measurable performance, customer, and financial benefits. Working closely with the Growth & Transformation Director, you will help translate strategic priorities into practical improvement initiatives, support the adoption of change, and contribute to sustainable operational improvements aligned with Smartspace's growth ambitions.

Key accountabilities include:
- Supporting the identification, development and delivery of business improvement initiatives aligned to the Growth & Transformation strategy and business priorities
- Analysing end-to-end business processes to identify root causes of inefficiency or underperformance and supporting the design of improved ways of working using recognised continuous improvement techniques such as Lean, simplification, and standardisation
- Supporting the definition and tracking of success measures for improvement initiatives and contributing to KPI monitoring and structured reporting on progress, risks and outcomes
- Working with functional leaders and teams to embed new processes, behaviours and systems to ensure improvements are understood, adopted and sustained
- Capturing, analysing and translating internal and external feedback, including customer insight, into actionable improvement activity that enhances customer experience and business performance
- Promoting and supporting a culture of continuous improvement by encouraging teams to identify opportunities, share learning and adopt good practice across Smartspace

Experience
Working knowledge of business improvement, process optimisation and change management principles. Understanding of operational delivery environments within construction or the built environment sector. Awareness of performance management approaches, KPIs and continuous improvement techniques.

About you
Inquisitive and improvement-focused mindset. Collaborative, pragmatic and resilient in approach. Demonstrates ownership, accountability and a strong focus on delivery.

Additional Information
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, with no discrimination based on criminal record or disclosed offences. Certain roles may be subject to additional pre-employment checks.