Location
London Borough of Hackney

Hours
Fixed Term Contract / Secondment Opportunity until 31/03/2028 with opportunity to extend

Salary
£51,228 per annum

About the Role
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. We are also proactive in bringing fairness to all aspects of life including gender, neurodiversity, and across the poverty divide.

Hackney’s Locality Inclusion Teams (LIT) form our innovative “Experts at Hand” service, bringing together a dedicated multi-disciplinary network of Educational Psychologists, Speech & Language Therapists, Occupational Therapists, and Specialist Teachers to transform local SEND provision and build capacity. Designed to shift the system away from reactive statutory assessments, our LIT workforce delivers early, proactive, and data-driven support directly to schools, early years settings, and community hubs across four borough localities. By offering readily accessible advice, targeted interventions, and strategic guidance, our “Experts at Hand” build workforce capacity, strengthen inclusive environments, and ensure children, young people, and their families receive seamless, high-quality support at the earliest possible stage.

The Experts at Hand Business Support Lead will play a vital operational role managing and coordinating the Business Support Team to ensure the seamless, high-quality delivery of Hackney’s Locality Inclusion Teams (LITs). Reporting directly to the EAH Service Lead, you will manage three Business Support Officers, serving as the first point of contact for public and professional enquiries while developing robust administrative and financial systems. You will lead on data management, tracking key performance metrics, and delivering accurate reporting to inform service planning and ensure deadlines are met. Acting as a central operational hub, you will build strong collaborative relationships with schools, settings, and partners across the system, ensuring data protection compliance and driving continuous quality improvement across the Experts at Hand Service.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. We operate a fair and open anonymous selection process and encourage candidates to showcase their unique knowledge and skills using their own voice. Prior to applying for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

Closing date for applications: 20 September 2026 (22:59)
Interview date: Week commencing 05 October 2026
Please note, we reserve the right to close applications early if we receive a high volume of applications.

We are working towards our vision to be a place for everyone; where residents and staff can be proud. We seek individuals who embody our “PROUD” values: Purpose and Respect, fostering belonging through active inclusion, kindness, and open dialogue; Ownership, championing proactive collaboration and accountability for shared success; and Unity and Diversity, working as one Council to break down silos and champion anti-racist behaviour.

Hackney Council is committed to eradicating discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also work to eliminate discrimination and disadvantage caused by social class and welcome applications from disabled people and those interested in flexible working.

Experience
Proven experience in managing and coordinating business support teams or similar operational roles. Experience in data management, financial systems, and performance tracking is essential. Ability to build collaborative relationships with multiple stakeholders across education and community settings.

About you
Organised, proactive, and able to work under pressure to meet deadlines. Strong communication skills and a commitment to equity, inclusion, and anti-racist principles. Motivated to contribute to a dynamic and progressive local authority with a focus on delivering high-quality services. Comfortable working in a multi-disciplinary environment and leading continuous quality improvement initiatives.

Qualifications
Relevant qualifications or equivalent experience in business support, administration, or related fields are desirable. A commitment to ongoing professional development and alignment with the Council’s values and vision is expected.