Location
London Borough of Hackney

Hours
Full Time (hours not specified)

Salary
£51,228 per annum

About the Role
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. Our work also proactively addresses fairness across gender, neurodiversity, and poverty divides.

The Telecare Officer (OT) role sits within the Adult Social Care division, specifically within the Occupational Therapy and Sensory service. We are a forward-thinking and innovative service committed to enabling independence and supporting residents to live safely in their own homes. We are currently focused on integrating TeleCare assessments and interventions seamlessly into Hackney’s wider social care services. By joining our team, you will play a crucial role in our mission to provide high-quality, safe, and effective care, utilising your clinical expertise to find creative, person-centered solutions for our residents.

As a Telecare Officer (OT), you will act as the lead for TeleCare and be responsible for establishing and running a new in-house Telecare assessment service. Your key responsibilities include:
- Developing the TeleCare service: designing and delivering training interventions for staff and carers, and ensuring practitioners understand the role of assistive technology to support health prevention and personalization.
- Improving the quality of assessments: reviewing complex requisition requests, providing clinical guidance to practitioners, and implementing activities to enhance assessment quality.
- Supporting emergency hospital discharge: facilitating safe hospital discharges by coordinating the installation of essential TeleCare equipment at short notice.
- Performance and monitoring: monitoring service performance against benchmarks, managing data accurately on internal systems (e.g., Mosaic, ELMS2), and reporting progress to senior managers.
- Supervision: providing effective supervision to the Telecare Co-ordinator.

Hackney Council values its staff as its most outstanding asset, dedicated to serving residents and committed to organisational goals. We strive to be a place for everyone; where residents and staff can be proud, diversity is celebrated, and everyone feels valued, included, and involved.

Qualifications
A UK state-registered degree in Occupational Therapy and a current Enhanced Criminal Records Bureau assessment.

Experience
Significant experience in carrying out effective OT assessments for disabled people, developing and running TeleCare services, and installing basic TeleCare equipment.

Skills
- Strong ability to plan and deliver effective training, facilitated sessions, and small group events.
- Ability to create work plans, supervise staff, and manage performance.

Knowledge
Expert knowledge of the aims of TeleCare, assistive technology, the social model of disability, and relevant legislation such as The Care Act 2014.

Communication & Effectiveness
Excellent communication skills, ability to work under own initiative, and ability to prioritise work effectively in a fast-paced environment.

IT Proficiency
Working knowledge of typical IT tools including database, word processing, email, and information management systems.

About You
You are proactive, inclusive, ambitious, pioneering, open, and proud to work in a diverse environment. You are committed to equity and fairness and able to represent the Council’s values in delivering the best outcomes for residents.