Location
London

Hours
Full Time (hours not specified)

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and beyond. The Trust is renowned for clinical excellence, teaching, and research, with specialist services including cancer, renal, orthopaedics, respiratory, cardiovascular, and paediatric care. The Transplant, Renal and Urology (TRU) Directorate, part of the Cancer and Surgery Clinical Group, delivers services across 14 sites in South London, Kent, Sussex, and Guernsey.

The Business Support Manager will provide comprehensive and high-quality administrative support to the TRU Directorate Management Team. This role requires initiative and a broad range of administrative, secretarial, organisational, and analytical skills. Key responsibilities include organising meetings, managing complex diaries, producing accurate meeting materials and minutes, and supporting the management and development of the private patient portfolio under the guidance of the Deputy General Manager.

The role involves maintaining office systems, managing correspondence, overseeing office equipment and supplies, and supporting staff management functions such as induction, training compliance, and leave recording. The post holder will also exercise delegated authority to resolve day-to-day management issues and contribute to service improvements, budget controls, and HR management within the directorate.

This is an exciting opportunity to work within a large, dynamic NHS directorate, supporting a wide range of clinical specialties and contributing to the delivery of high-quality patient care and service development.

Experience
- Proven experience managing a busy office or senior administration role with significant responsibility
- Experience setting up and maintaining effective administrative systems
- Supervisory and staff management experience, including handling appraisal, grievance, and disciplinary procedures
- Project management experience
- Experience in data collection, presentation, and report writing
- Desirable: Experience working within the NHS, financial and budget management, and managing private patients within an NHS environment

About you
- Excellent organisational skills with the ability to prioritise workload and meet deadlines methodically and accurately
- Strong communication and influencing skills, able to remain calm and effective in difficult situations
- Ability to work independently and show initiative
- Clear verbal and written communication skills
- Ability to handle confidential information with discretion
- Good financial and numerical skills
- Attention to detail and methodical approach
- Ability to develop and maintain professional relationships at all levels
- Commitment to personal and professional development
- Proficient in Microsoft Word, Excel, Access, Outlook, and other relevant software
- Flexible and adaptable to changing and challenging circumstances
- Desirable: Understanding of NHS senior management environment demands and ability to handle confidential and sensitive information

Qualifications
- Educated to degree level or equivalent qualification/experience
- GCSE or equivalent in Maths and English

Additional Information
Guy’s and St Thomas’ NHS Foundation Trust is committed to equality, diversity, and inclusion, ensuring fair treatment for all staff and patients. Flexible working arrangements are supported to promote a healthy work-life balance. Applicants must be eligible to live and work in the UK.