Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Neonatal Care in England is organised into Operational Delivery Networks (ODNs). ODNs coordinate care across multiple pathways and geographies to ensure access to high quality specialist services. The ODN is a disease specific organisation, mandated in 2014 by NHS England to improve outcomes for neonates in London. London has the highest birth rate nationally and one of the most diverse and complex population groups in the U.K. These challenges present an opportunity to support organisations, clinicians and parents by providing access to specialist resources and expertise, coordinating patient pathways and developing evidence-based guidance to standardise practice. The ODN works closely with NHS England and Improvement and brings together specialist neonatal providers and healthcare professionals, Neonatal Service Users and their families to operationalise national policy across complex pathways of care to improve patient care and experience, and help shape future services in the capital. The London Neonatal Operational Delivery network (ODN) is hosted by the Evelina London Children’s Hospital, part of the Guy’s & St Thomas’ NHS Foundation Trust. The Business Support Manager will support the ODN management team in delivering an effective business and they will provide strong administrative support to enable this delivery. The role will ensure the smooth running of ODN activities. Main duties of the job The post holder will be responsible for leading comprehensive business support across the ODN. This will include delegated responsibility for specific significant areas of work, as well as general management support. The role will also provide a comprehensive administrative function to ensure delivery of the service. Working for our organisation As the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our patients, our staff and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we’ll make it work for you. Detailed job description and main responsibilities As a member of the Neonatal ODN management team the successful candidate will support senior ODN colleagues in the day to day operational delivery of neonatal services. They will create an efficient and cohesive office environment where services are improved and transformed. The post holder will work closely with senior NHS Clinicians, managers and service users to provide a high quality secretarial / Personal Assistant service, with the opportunity to use their existing skills in communications, finance and supervision/management of staff to ensure a well functioning and professional office. The role offers the opportunity to work on small scale projects supported by experienced project managers and senior clinical teams. Person specification Qualifications & Education Essential criteria Educated to Degree Level or relevant experience / equivalent qualification GCSE in English and Mathematics Experience Essential criteria Proven experience of managing a busy office as a senior administrator Practical experience of setting up and maintaining workflow and admin systems Previous experience in data collection, presentation and report writing Previous supervisory / staff management experience Desirable criteria Experience of working within the NHS Experience of financial/budgetary reporting Skills, Knowledge & Abilities Essential criteria Excellent organisational Skills, ability to prioritise workload and meet deadlines Demonstrable communication and influencing skills Ability to remain calm, effective and flexible during difficult situations Ability to work independently Ability to communicate clearly verbally and in writing Methodical with an attention to detail Ability to use Microsoft Office applications Desirable criteria Good understanding of the demands of an busy NHS management environment Ability to deal with difficult people and cope with confidential and sensitive information Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Suzanne Sweeney Job title Network Director Email address [email protected] Telephone number 02071887188