Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
Raffles London at The OWO on London’s Whitehall is a landmark luxury destination combining heritage and modern elegance within a Grade II* listed Edwardian building. The hotel features 120 rooms and suites, 85 branded residences, nine restaurants, three bars including one by Michelin-starred chef Mauro Colagreco, a Guerlain spa, Pillar Wellness, and a grand ballroom with 600-seat capacity.

As a Changing Room Attendant, you will play a vital role in supporting the Spa Butler team to deliver a seamless, discreet, and exceptional guest experience. Your responsibilities include maintaining the highest standards of cleanliness, organisation, and presentation within all changing areas, ensuring they reflect a Forbes Five-Star and LQA luxury environment.

This role requires meticulous attention to detail, anticipation of guest needs, and a proactive, intuitive approach to service, ensuring every guest feels recognised, cared for, and completely at ease throughout their spa journey.

Responsibilities
- Maintain impeccable cleanliness and organisation of all changing facilities including lockers, showers, toilets, steam rooms, and relaxation lounges (B1 & B4)
- Conduct regular and thorough checks to ensure all areas are fully stocked, immaculately presented, and fully operational
- Replenish towels, robes, slippers, and amenities promptly and proactively
- Ensure all surfaces, floors, and wet areas are consistently clean, dry, and safe, adhering to health, safety, and luxury standards
- Uphold presentation standards that always reflect a Forbes Five-Star and LQA environment
- Support the butlers with any front of house or back of house duties as necessary
- Maintain a warm, professional, and discreet presence within the changing areas, delivering service in line with Forbes and LQA standards
- Anticipate guest needs with an intuitive and proactive approach, supporting Spa Butlers in delivering a seamless, personalised experience
- Recognise returning members and guests, ensuring they feel welcomed, valued, and acknowledged
- Assist guests with amenities, directions, and general queries in a calm and confident manner
- Ensure guest comfort while maintaining the highest levels of privacy, respect, and discretion
- Create a tranquil, welcoming environment that enhances the overall spa journey
- Report and rectify any potential or real hazards immediately
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure the safety of persons and property by strict adherence to laws and anticipating hazards
- Promote general awareness of Health and Safety in all departmental tasks and activities

Why Join Our Team?
Joining Raffles means becoming part of one of the world’s best hotels with exceptional benefits including:
- 28 days holiday including bank holidays plus an extra day for every year of service up to 5 years (35 days)
- Staff meals while on duty
- Free dry cleaning for uniform
- Employer pension contribution of 3%
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Life Assurance (1x salary)
- Employee assistance program including virtual GP and financial advice
- Season ticket loans and cycle to work scheme
- Colleague gifting for special occasions
- Paid days off to move house or volunteer for charity
- Internal learning and development programmes tailored to you
- Fun-filled events such as pub quizzes, team runs, and festive parties
- Employee benefit card offering up to 30% discount at Accor worldwide and Raffles London F&B outlets
- Worldwide development opportunities across Accor’s extensive brand portfolio

Raffles Values
- Respect: We value the needs, ideas and individuality of others; we treat everyone with fairness and dignity.
- Belonging: We celebrate our differences, support each other and always stand together.
- Integrity: We build trust through mutual respect and authenticity.
- Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
- Excellence: We make genuine connections and cherish every opportunity to make people feel special.

Experience
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About You
You are attentive, proactive, and discreet with a passion for delivering exceptional guest service. You have a keen eye for detail and take pride in maintaining the highest standards of cleanliness and presentation. You enjoy working as part of a team and can anticipate guest needs to enhance their experience.

Qualifications
No formal qualifications are required, but experience in luxury hospitality environments is preferred. A positive attitude, professionalism, and a commitment to upholding luxury service standards are essential.