Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Please note, interview dates to be confirmed. CITI Analysts are instrumental in delivering the Trust’s most significant transformation and improvement programmes, by supporting data-led decisions and actions in the prioritisation and delivery of CITI’s programmes. This is an exciting opportunity to be working in and alongside our Clinical Groups and supporting teams across the organisation in delivering its vision for better, faster, fairer healthcare. CITI Analysts will act as ambassadors for CITI across GSTT and externally, collaborating closely with internal and external stakeholders. We are looking dynamic individuals who are driven to fulfil CITI’s ambitions to be an exemplar internationally of a function that stimulates and delivers leading innovation, transformation and improvement. You can see full details of the role in the Job Descriptions attached. The interview process will take the form of an assessment centre for which the candidates will be asked to carry out a number of exercises over a period of ~3 hours. The dates held for the assessment centre are still to be confirmed Main duties of the job The CITI Analyst is responsible for providing direct analytics support to the Centre for Innovation, Transformation and Improvement; helping to advance the data collection, collation and analysis on projects and programmes. This role will involve creating tools to monitor and report performance, transformation and improvement. The post holder will help the CITI Leadership and Management team, and particularly the Senior CITI Analytics Manager, be effective in all the roles they undertake, by working with them on CITI projects and specifically around the following areas: To lead on insightful analysis that support performance monitoring, transformation and improvement across a number of programmes and projects. Lead on developing and implementing plans for data collection, collation and analysis across CITI. Develop data insights and analytical tools that support performance management as well as the prioritisation and delivery of change. Support the Senior CITI Analytics Manager in training and developing the analytic capability across CITI and the Trust. Working for our organisation The Centre of Innovation, Transformation and Improvement (CITI) at Guy’s and St Thomas’s was newly founded in 2021 under the Deputy Chief Executive. The DCE is the Executive Director responsible for leading and implementing the Trust’s strategy for innovation and improvement, which aims to develop an ecosystem that encourages the acceleration of new knowledge and capabilities and learn from best practices globally, to deliver improvements in patient care, research and education at scale. CITI co-locates multi-faceted teams to provide the focal point for clinical innovators and services seeking to translate ideas or early stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical customers for the benefit of patients. CITI builds on industry best practice in taking innovation from concept to practice. It aims to foster a culture of innovation and improvement throughout the Trust, and acts as the intellectual home of our core change methodologies. CITI aims to improve the adoption of new clinical technologies with an agile operational model, delivering a data-driven approach to evaluating performance of novel technologies, creating a sustainable culture of innovation in clinical and operational workforce, and to build enduring partnerships with academia, industry, investors, our communities and other key Stakeholders. Detailed job description and main responsibilities Data Analysis responsibilities Lead on Data Analysis for teams across CITI, for programme teams and for Clinical Group teams across the Trust. Ensure the quality assurance of data requests, analysis and pieces of development. This will involve using a mix of SQL, Power BI and Excel. Work with the Senior CITI Analytics Manager to develop analytic capability across CITI and the Trust through supporting the development and delivery of capability development programmes. Assist colleagues across the Clinical Groups in gaining a greater understanding by leading on how they can use data to drive improvement in their service. Be responsible for the development of collaterals and tools which are useable by other members of the CITI team and the wider organisation. Work with the Senior CITI Analytics Manager to develop a community of practice in relation to Data Analytics and deliver training, including to more senior members of staff. Lead and advocate for using best practice data analysis across CITI, and support all programmes to report their progress and impact consistently. Develop understanding of the concepts, methodologies, skills and techniques involved the delivery of other CITI functions (incl. innovation). Build Data Analytics networks across the Trust and externally to help support consistency and maximise our impact. Programme and Project planning responsibilities As part of project and programme teams, lead on the identification and creation of programme metrics, performing analysis to baseline performance and set targets. Evaluate and analyse complex issues using tested and credible tools (expertise in analytic tools, benchmarking and sources of healthcare data), and automate routine requests. Be responsible for the development and plans for data collection, collation and analysis and provide analytic support to a number of programmes and projects. Be responsible for the development of measurement frameworks and tools such as Business Information Dashboards to support programme teams to monitor their progress and impact. Be responsible for the extraction of data from multiple sources to promote the use of user-friendly data reporting platforms. Complete ad-hoc exploratory analysis to try and identify further opportunities to be discussed with operational and clinical colleagues. Contribute to demand and capacity modelling and other predictive analytics requests. Include qualitative data gathering and collation in data analytics, including summarising research to inform the development and promotion of best practice. Perform data analysis to support the development of business cases and document findings using prescribed formats. Ensure the timely provision of data, data analysis and reporting that can be presented and understood to non-analytical colleagues. Ensure that all work adheres to Information Governance standards and Trust values. Use data analysis knowledge to continuously improve the approach to project management and delivery. Programme and Project delivery responsibilities As a member of blend Programme and Project teams, lead the management and reporting, especially those pertaining to data and data analysis. Produce high-quality and timely written documentation for a wide range of audiences. This will include data analysis and project reports, communications, business cases, bids for funding and explanations of technical and complex issues. Utilise data analysis to inform recommendations and present findings at all levels throughout the Trust including to senior clinical and management audiences. Responsibility for the monitoring of benefits and dependencies across programmes and projects Be responsible for the development of the measurement framework to baseline performance against agreed balanced metrics, to track impact of the projects and monitor the realisation of benefits. Develop and implement data collection plans where there are gaps and provide complex level of analysis of large and complex data sets. Escalate data quality concerns to the Senior CITI Analytics Manager. Use a range of analytical and reporting software and bringing together internal and external datasets, to deliver insightful analysis. Work with others to use data to understand and track complex interdependencies between different initiatives and different parts of the organisation or sector. Programme and project contributions, communication and relationship management Work with the CITI Team to identify, develop and lead stakeholder relationships, specifically where it can advance the team’s use of data and ability to make data-driven decisions. Present complex data sets and analysis outputs to relevant forums, including when communicating regular programme updates (incl. risks) to all stakeholders (including non-analytical colleagues) which would involve imparting sensitive and complex information. Use a range of IT applications to create high quality and engaging reports and maintain project information in line with best practice and established CITI ways of working. Practice effective document management to ensure appropriate access to a range of audiences. Lead the development of informed recommendations to clients that are based on credible evidence including the analysis of highly complex data. Build effective working relationships with divisions and own senior stakeholder relationships. Prepare and lead workshops, stakeholder events and programme meetings with a wide range of stakeholders Engage with relevant staff in divisions to identify issues with data capture and quality; identifying improvements that promote standardisation at an organisational level. Develop CITI’s strategies for transparent patient involvement and continual improvement of patient/carer (customer) experience, working with the Patient and Public Engagement and Involvement Team to ensure the adequate extraction and analysis of relevant patient experience data. Team responsibilities Provide analytical service to the Senior Leadership of CITI so they can monitor, track and report the impact the function is making at an aggregated level. This includes leading analysis that informs the prioritisation process for CITI by collating and analysis performance data from across the Trust. Work effectively in blended programme and project teams, including resource from CITI, clinical operational colleagues, external SMEs and other project resources. Provide data analytics training and coaching; supporting, mentoring and modelling best practice to both CITI staff and external stakeholders and partners. Financial and supplier responsibilities Provide analysis of budgets as part of financial project control measures and maximising the use of resources to ensure project budgets are managed effectively. Work with Senior Delivery Managers to ensure that project related business plans are underpinned by detailed and robust financial plans through budget planning and negotiation of appropriate budgets. General responsibilities Ensuring that the delivery approach is collaborative with clinical and operational teams and team members are embedded with our stakeholders. Ensure our delivery approach flexes to accommodate for our programme and stakeholder need. Effectively represent and champion the role of CITI in our work in external and internal forums. Be proactive in identifying and addressing issues that are significant within CITI and across Clinical Groups. Work flexibly to cover all administrative areas as requested by the Associate Directors of Delivery, including covering colleagues or periods of absence where appropriate and within the scope of capabilities. Assist with the induction and orientation of new staff CITI, showing colleagues how to complete tasks associated with the role. Maintain confidentiality at all times. For full information please refer to the JD and PS documents attached to the vacancy. Person specification Education / Qualifications Essential criteria Graduate with high level of numeracy Master’s degree in informaticsrelated discipline, or equivalent experience within the area of information management Evidence of continuing professional development in data science Knowledge of current NHS issues relating to Data Policy both clinical and non-clinical Desirable criteria Certification in project or programme management (e.g. PRINCE2, PMP, APM, MSP) Certification in Lean Six Sigma (Green belt or higher) Experience Essential criteria Experience required in a post with an analytical component Experience of using information derived from large and complex data sets Experience of leading research, analysis and benchmarking , ideally including with Healthcare Data Ability to present complex information in a high impact, understandable and concise manner, drawing on different writing styles including reports and presenting plans, procedures and strategies Experience of developing network relationships and working collaboratively effectively Experience of staff leadership and management across programme and / or operational teams Desirable criteria Fully conversant with latest developments in NHS information Knowledge of NHS data including its structure, definitions and relationship to clinical activity Recording Experience of service improvement and transformation project delivery Experience of designing engagement approaches with patients / end users of a service Experience of working in complex clinical environments Experience of operating in a consultancy role Skills / Knowledge / Abilities Essential criteria Developing analytical knowledge, skills and ability across: a. SQL scripts and use functions within SQL Management Studio, b. Ability to work other relevant programming languages such as R or Python, c. Able to create and run ETL packages using SQL Service Data Tools , d. Excel, including experience in building models within Excel, e. Modelling softwaree. Modelling software, f. Experience in Demand and Capacity analysis, as well as flow analysis,, Ability to creating outputs in Tableau, PowerBI, and equivalent data visualization software Analytical and judgement skills including understanding and application of complex statistical and numerical data. Demonstrable ability to interpret meaning of highly complex numeric reports and explain concepts to a large audience and make recommendations with little supervision or oversight Ability to assimilate information quickly and make reasoned judgements whilst under pressure and working to strict deadlines Use analytical and judgement skills including understanding and application of complex statistical and numerical data. Ability to present complex information in a high impact, understandable and concise manner Good interpersonal and communication skills and ability to lead others to operate effectively in a multidisciplinary environment Good organisational skills with a demonstrable ability to balance competing demands and priorities. Proficient in the use of Microsoft products including Word, Visio and PowerPoint. Delivery of analytics, improvement, programme and project management training; supporting, mentoring and modelling best practice to both CITI staff and external stakeholders and partners. Well organised, methodical and analytical Maintain a professional approach with a strong sense of quality and can lead by example Full understanding of confidentiality and data protection issues Ability to plan and organise a varied workload effectively to meet deadlines in the short and long term and react to changing demands and work priorities Self-aware, self-motivated, proactive and a team player, able to listen to ideas and respond in order to develop approaches High level understanding of Equality and Diversity Interact with a variety of organisational levels, adapting style accordingly Desirable criteria Skilled in data cleaning and database administration Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Ravneet Sandhu Job title Senior CITI Analytic Manager Email address [email protected]