London
Clinical Governance Facilitator
Guy's and St Thomas' Trust
£51,488
Full-time
Description
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
This is an exciting opportunity for a Band 7 Quality Clinical Governance and Service Improvement Facilitator to join our Clinical Imaging and Medical Physics Team. This is a 12 month secondment opportunity.
We are looking for a confident, committed and caring individual, with exceptional skills a
The role supports and facilitates effective clinical governance across the Clinical Imaging and Medical Physics Service working with Clinical Governance Manager and Clinical Governance Leads and the Core Directorate Management Team.
You must have excellent communication and IT skills, and have a positive and solution focused attitude.
It is an excellent opportunity to develop your knowledge and skills across all aspects of clinical governance including clinical effectiveness, patient safety, complaints and quality improvement, and develop working relationships across all our services.
The successful candidate will receive a structured local induction, and will have the opportunity to access further training to develop their skills and knowledge in patient safety and governance.
If successful, you will be working directly with the Clinical Governance Manager, also liaising with the Head of Nursing and Directorate Management Team, Clinical Leads and services.
Main duties of the job
Key Duties
Provide multidisciplinary clinical staff with the support to effectively implement the principles and practice of quality improvement under the new Patient Safety Incident Response Framework
Lead on the Patient Experience Agenda with support from the Head of Nursing and Governance Manager
Provide assistance to and cross cover for the Clinical Governance Manager and to act as a link between learning outcomes and improvement projects.
Assist with implementation of the directorate clinical governance and improvement projects programme aimed at improving the quality of clinical care and patient experience.
To drive positive change for our patients
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We are one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation.
Detailed job description and main responsibilities
Provide multidisciplinary clinical staff with the support to effectively implement the principles and practice of quality improvement.
Provide assistance to the Clinical Governance Manager and to act as a link between learning outcomes and improvement projects. Assist with implementation of the directorate clinical governance and improvement projects programme aimed at improving the quality of clinical care and patient experience.
Risk & Clinical governance
To facilitate and support the wider development and implementation of the directorate clinical governance programme with the Clinical Governance Manager aimed to improve the quality of clinical care.
With the Trust Clinical Governance team, to assemble and analyse quantitative and qualitative information in ways that help clinicians reflect on their service and clinical practice.
To facilitate and co-ordinate a rolling programme of quality improvement projects and review of information based on local Directorate and Trust priorities in the light of the national policy documents and reports (eg Patient Experience) and speciality specific requirements, and associated clinical audit/ service evaluation outcomes
To support the Directorate Clinical Governance team and provide supervision and co-ordination of team activities to achieve effective implementation of the Trust’s and Directorate’s clinical governance programme.
To provide cover for the CLIMP Clinical Governance Manager to compile Directorate reports in conjunction with the Trust Clinical Governance teams, and present reports/presentations on Directorate CG progress on a regular basis and as required to the Medicines Safety Committee (MSC) and Directorate Executive Team
To identify, plan and support changes in clinical practice resulting from local and cross-Directorate clinical governance work plans in collaboration with the clinical multidisciplinary teams.
To implement the decisions taken by QIPS in relation to any changes implemented as part of the Clinical Governance action plan/work programme.
To build and develop information resources pertinent to Clinical Governance as required.
To be responsible for the efficient dissemination of information across the Directorate where applicable and upon instruction
To co-ordinate Patient Experience meetings, chairing if required and reviewing themes of patient feedback.
To provide cover for the Clinical Governance Manager to establish and support a system of local risk management within defined areas of the Directorate.
To provide cover for the Clinical Governance Manager to ensure that the directorate risk register is effectively populated from investigations received, to analyse and identify trends from incident and complaints and assist with following up / assisting with actions required.
To provide cover for the Clinical Governance Manager to support a local system of complaints investigation across the Directorate including maintaining complaints and actions trackers
To provide cover for the Clinical Governance Manager to liaise with lead investigators for complex complaints and those with a potentially serious outcome.
To populate and monitor the Directorate complaints database, identifying trends and ensuring actions are followed through.
To support the Clinical Governance Manager with for serious adverse incidents by organising and taking minutes of panel meetings.
Professional leadership and s taff management
Be a visible leader who is accessible to patients, visitors and staff.
Ensure that clinical, managerial and support staff comply with Trust-wide policies and procedures.
Represent the Trust at local and National forums promoting achievements in care as necessary
Act on behalf of the Clinical Governance Manager in their absence.
Departmental & staff organisation
Work in collaboration with the clinical and administrative teams on a daily basis.
Strategy and service improvement
Collaborate with the Directorate Team in developing the Clinical Directorate service and business strategy.
Participate in service improvement projects or development programmes that contribute to the modernisation of services, providing both professional and clinical advice as necessary.
Represent the Directorate at the appropriate meetings.
Work in close partnership with appropriate Clinical Leads and Service Managers to ensure all local improvements/ initiatives and targets are met within specified time frames
Where appropriate, support the Directorate Management Team as agreed with the Clinical Governance Manager and Programme Manager, (i) to represent the Trust within the NHS and community, and with partner organisations, (ii) to work closely with them to institute integrated working in the best interests of patient care, (iii) to ensure appropriate public and user involvement in assessing service quality and improvements.
Reviewing referrer feedback and turning suggestions into a programme of work.
Clinical audit, education and training
Be responsible for developing own skills and knowledge and contribute to the development of others.
To ensure that any audits or service evaluations carried out as part of outcome of complaint/incidents or service improvements are registered on the Clinical Audit Database.
Provide advice relating to clinical audit..
To provide cover for the Clinical Governance Manager to work in collaboration senior colleagues to monitor and regulate training and development of all staff:
To provide cover for the Clinical Governance Manager to support the Directorate Clinical Audit programme , working alongside the clinical audit leads and Trust Clinical Audit Group (TCAG) to develop and implement an audit programme that supports the needs of clinical governance,
provide cover for the Clinical Governance Manager to take lead responsibility for ensuring that ratified clinical guidelines are effectively distributed, disseminated and used within all areas of the Directorate.
To provide cover for the Clinical Governance Manager to identify training needs through implementation of the clinical governance agenda.
Through outcomes and themes of incidents and complaints highlight any training and development requirements for staff / teams.
Professional standards and patient experience
Promote excellent standards through the promotion of a nurturing environment for patients, relatives, visitors and staff.
Advocate for patients at all times.
To support the Clinical Governance Manager and Programme Manager to implement systems for gaining user feedback.
To support the Clinical Governance Manager in liaising with the Trust Patient Information and Patient Experience Teams, identifying mechanisms for effective patient and public involvement in service monitoring and development.
Lead the Directorate’s patient information development process, supporting staff to develop and maintain appropriate information that meets patients’ needs and Trust and National standards including the external CLIMP webpages.
Person specification
Education
Essential criteria
Degree in relevant subject or equivalent experience
Desirable criteria
Masters in relevant subject or equivalent
Previous experience
Essential criteria
Previous experience of working in a Governance role in a busy acute hospital A proven track record of successfully implementing change
Skills/Knowledge/Ability
Essential criteria
Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands;
A commitment to improving services through an ability to sustain a clear performance focus on achieving demanding goals.
Excellent inter-personal and communication skills with good listening skills and an ability to work with a wide range of professions.
Experience of managing conflict and difficult situations and knowledge of a wide range of problem solving techniques.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Further details / informal visits contact
Name
Aleksandra Przybys
Job title
Clinical Governance Manager
Email address
[email protected]
Telephone number
07731591746
Additional information
Please contact Alex above for an informal conversation if desired.
Expiry date: 05/09/2024
Clinical Governance Facilitator
Company
Guy's and St Thomas' Trust
Salary
£51,488
Job Type
Full-time
Location
London
Our Commitments
Living Wage Employer
Armed Forces Covenant
Disability Confident
Hiring Local
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Guy's and St Thomas' Trust
Healthcare and Veterinary Sciences
About us
As part of one of the largest and most engaged workforces in the NHS you'll have access to our unrivalled training and development programmes.
We want the best people to join us, learn with us and grow with us, so whether you're in a clinical or non-clinical role we’re committed to creating a supportive and inclusive culture in which you can progress and be your best.
We are an inclusive organisation
Promoting diversity, equality, accessibility and inclusion is at the heart of everything we do for our patients and how we make our trust a great place to work.
We welcome people from all backgrounds. Our fair recruitment practices offer equal access to employment opportunities and our staff networks enable everyone's voice to be heard.
We are committed to ensuring all of our 23,500 staff feel valued and have the support they need to do their job to the best of their ability.
Our health and wellbeing programme is one of the most comprehensive in the NHS and provides a wide range of benefits and support to help in your professional, personal and family life.
Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local
Guy's and St Thomas' Trust
Healthcare and Veterinary Sciences
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Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local