Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust – a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, whi ch will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us – so come and help to change the shape of healthcare for our heart and lung patients world-wide. Main duties of the job We are looking for an enthusiastic manager who will help shape and deliver improvements to our Heart services. You will lead an improvement programme to ensure optimum utilisation of IT systems and supporting processes to deliver excellent patient experience and customer service. You must have a proven track record of service improvement and be proficient in the use of data analysis systems. You will lead on the delivery of operational targets developing and implementing performance indicators. Working for our organisation The successful candidate will possess strong leadership qualities and be confident leading and facilitating change. You will work closely with the counterparts at the Harefield, Guys, and St Thomas sites but it is expected that you will work primarily at the Royal Brompton Hospital site. Detailed job description and main responsibilities To have lead responsibility for the effective implementation of an improvement programme to ensure optimum utilisation of IT systems and supporting processes to deliver excellent patient experience and customer service. To oversee all performance management requirements including waiting time management, data quality and local reporting needs. To manage the delegated budget for these services efficiently within the envelope allocated and to lead the team in driving forward efficiencies through service development. Responsible for overseeing production of reports demonstrating Theatres, Cath Lab and/or Outpatient clinic utilisation and efficiency, including the management of the performance reports. To work closely with the managers, clinical leads and senior nurses to drive forward quality & performance whilst ensuring safety of patient and staff is maintained and new ways of working are sought and implemented. To actively participate as a member of the trust working groups working with clinicians and other staff to improve services. To work with other clinical and support services including but not limited to Cath Labs, Theatres, Imaging, scheduling, wards and outpatients to deliver a high standard of care for patients attending the Hospital site. To work collaboratively with services at the Harefield and St Thomas’sites. To utilise all available resources to review service effectiveness, working with clinical leads to address any issues and drive forward improvements. To play a major role in the continuous development of the Trust as a member of the Heart Divisional Management team and as a potential member of a range of Trust quality/process improvement project groups. Person specification Education & qualifications Essential criteria Graduate qualification or equivalent experience Desirable criteria Qualification in one of the health care professions Experience & Knowledge Essential criteria Experience of achieving results in collaboration with senior clinical staff Experience of managing staff, and the ability to build and develop teams Experience of large scale service improvement Experience of complex patient pathway management and improvement Desirable criteria Involvement in patient experience / quality improvement processes OTHER REQUIREMENTS Essential criteria Evidence of professional development Skills & Abilities Essential criteria Excellent communication skills (verbal and written) Good data management / computer skills Ability to motivate and work collaboratively and influence staff at all levels of the organisation. Ability to motivate and work collaboratively and influence staff at all levels of the organisation Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Kelly Goulding Job title General Manager Email address [email protected] Telephone number 02071887188 Additional information To discuss this opportunity please contact: [email protected]