Location
London

Hours
Flexible shifts Monday to Sunday, including 07:00–15:30, 16:30–01:00, and additional shifts as required

Salary
£33,853 (including service charge), negotiable

About the Role
The Savoy is one of the world's most iconic hotels, renowned for its outstanding service excellence and rich history since 1889. As a Cloakroom Attendant within the Housekeeping department, you will be responsible for maintaining the hotel’s cloakrooms, ensuring both excellent ongoing service and cleanliness. Reporting to the Executive Housekeeper, your duties include greeting guests with utmost courtesy, tagging and securing guests’ bags and coats, and returning items only upon presentation of the corresponding ticket. You will manage lost and found articles, coordinate with Security to resolve any ticket loss issues, and assist with dress code compliance by arranging jackets and ties with Valet when needed.

As an ambassador for The Savoy, you will engage positively with guests and patrons, maintain spotless hygiene in wet areas, ensure a constant supply of clean hand towels and paper products, and provide shoeshine and other hygiene-related services as required. Cooperation with all hotel departments is essential to deliver a seamless guest experience.

The role offers an opportunity to work in a prestigious environment with a colleague-centric culture that values innovation and career development.

Experience
1-3 years’ experience in the Hospitality Industry is required. Proven skills in toilet cleaning with high standards of hygiene and cleanliness are essential.

About you
Outstanding communication skills, both written and verbal. A confident and dynamic speaker able to interact effectively at all organizational levels. Enthusiastic and positive personality with the ability to build trusting relationships. Proven organizational skills with the ability to work independently and meet deadlines with quality results. Flexibility to work varied shifts including early mornings, late evenings, weekends, and additional shifts as needed. Willingness to multi-skill and perform different tasks to meet guest and colleague needs.

Qualifications
Applicable job-related skills as per accountable duties. A positive attitude and commitment to delivering exceptional service are essential.