Location
Various sites across the London Borough of Islington

Hours
8.75 hours per week (part-time)

Salary
£31,980 per annum (pro rata)

About the Role
We are seeking a motivated and professional individual to join our team as a Concierge Officer (CCTV Operative), working across multiple locations within the borough of Islington. Our Concierge Service currently operates 12 concierge offices/CCTV hubs and one reception centre. We provide CCTV monitoring and reporting on crime and antisocial behaviour (ASB) across 39 estates. The service works closely with the police, housing associations, and other council departments to enhance the safety and security of Islington’s housing estates.

Key responsibilities include operating and monitoring CCTV and access control systems, providing excellent customer service through face-to-face and telephone interactions, producing accurate and detailed reports on ASB and housing-related incidents for internal departments and external agencies, particularly the police, and demonstrating a strong understanding of safeguarding practices concerning children, young people, and vulnerable adults.

Working for Islington Council’s Concierge Services offers a rewarding opportunity to contribute to community safety and well-being within a supportive and driven team.

Benefits
Up to 31 days leave per year, increasing to 36 days after five years of local government service
A range of flexible working arrangements to maintain a healthy work-life balance, including a 35-hour working week
Learning and development opportunities to maximise your potential
Competitive pay with a commitment to paying all staff the London Living Wage at minimum
Access to the excellent Local Government Pension Scheme
Cycle to Work scheme and discounted gym memberships
Local discounts from restaurants, shops, health and beauty therapists, and more

Islington Council is committed to challenging inequality and creating a more equal borough where everyone has an equal chance to thrive. Our values of being collaborative, ambitious, resourceful, and empowering (CARE) guide everything we do.

Experience
Applicants must address the essential criteria outlined in the person specification. Experience in CCTV operation, customer service, or working in a security or housing environment would be advantageous.

About you
You will be motivated, professional, and able to work effectively across multiple sites. You should have excellent communication skills, a strong commitment to safeguarding vulnerable groups, and the ability to produce accurate reports. A collaborative approach and a commitment to Islington Council’s values of CARE are essential.

Qualifications
The post is subject to a basic DBS check, qualifications check, and 3 to 5 years referencing. Some posts require compliance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and provides support for reasonable adjustments during recruitment and employment.