Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Would you like to work for a company where hospitality is a work of heart, and you can be all you are? Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 330,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits. Join a dynamic and collaborative environment where agility, creativity, and performance are key.

The Content Manager Commercial and Sales coordinates and produces content for the Commercial department and B2B Sales across all segments and channels for the ENA PME scope. This role requires strong organisational skills, strategic vision, and a communication-driven mindset. You will ensure all content supports the Commercial and Sales business needs, aligns with the ENA communications strategy and voice, and is tailored to Accor’s diverse audiences.

Main Accountabilities:
- Design and implement a robust content strategy supporting internal and external business objectives of the Commercial and Sales departments
- Collaborate with Commercial and Sales leads and key stakeholders to prepare key messaging, content opportunities, speaking points, events, and communication campaigns
- Train and support key content contributors within the Commercial and Sales teams applying Communication Department best practices
- Gather and centralize relevant content from Commercial and Sales teams within the ENA PME scope ensuring proper channel selection, tone, and voice
- Maintain a comprehensive content calendar identifying key opportunities and tracking content progress
- Review all content to ensure optimisation for channel specifications, audience preferences, tone, messaging, and compliance with company guidelines
- Create, manage, and distribute the Commercial newsletter to drive awareness and action among ENA PME hotels
- Build and maintain a content library with key facts and figures related to Commercial and Sales topics
- Contribute to the ENA PME Social Media C-profiling strategy for Commercial and Sales profiles
- Contribute to ENA Communications master planning to ensure consistent, aligned messaging across all channels
- Work closely with other content managers, communications colleagues, and relevant departments to support broader business objectives
- Monitor communication campaign performance and provide insights to adjust strategies where needed

Experience
Minimum of 2 years’ experience in Communications. Experience creating or managing content across multiple formats including email, web, social media, and events.

About you
Strong creativity with the ability to translate strategic thinking into actionable plans and tangible deliverables. Highly organised and skilled at managing multiple projects and stakeholders in a matrixed organisation. Strong writing and communication skills with proficiency in English. Strong business understanding and strategic mindset. Excellent negotiation, persuasion, and interpersonal skills.

Qualifications
Bachelor’s degree in Communications, Marketing, Business, or a related field preferred. Knowledge of design tools such as Adobe Suite, Photoshop, or Canva is an advantage.