Location
London, hybrid role with a minimum of 2 days per week in the Waterloo office, alongside home working and occasional site visits as required.

Hours
Full Time

Salary
£79,400 per annum

About the Role
At Peabody, we are committed to delivering safe, compliant and resident-focused services. As the Continuous Improvement Lead, you will drive performance, compliance and service improvement across our Mechanical & Electrical (M&E) function. This high-profile role involves shaping how we use data, assurance, governance and programme management to improve services, strengthen compliance and deliver better outcomes for residents. You will work closely with senior leaders, operational teams and contractors to lead improvement initiatives, provide independent challenge and assurance, and ensure that performance, risk and compliance are effectively managed across the function. Key responsibilities include leading strategic improvement and transformation initiatives, developing performance and governance frameworks, using data and analytics to identify risks and opportunities, providing oversight of statutory compliance and resident safety including Awaab's Law requirements, managing improvement programmes and projects to deliver measurable outcomes, monitoring contractor and operational performance, and providing expert advice and assurance to senior stakeholders.

Experience
- Leading continuous improvement, transformation or operational excellence programmes within housing, property services, compliance, asset management or other regulated environments.
- Strong project and programme management skills with a proven track record of delivering successful change initiatives.
- Excellent analytical and reporting skills, including experience using Power BI and performance data to drive decision-making.
- Experience reviewing, designing and documenting business processes and procedures.
- Experience managing complaints, service recovery and complex escalated cases.
- Knowledge of governance, compliance and statutory requirements within housing or property services.
- Experience managing contractor performance and contract compliance.
- Strong stakeholder management, influencing and communication skills.
- Knowledge of Awaab's Law, resident safety and building safety requirements.

About you
Proactive and collaborative leader with the ability to provide independent challenge and assurance. You are committed to delivering high standards of compliance and operational excellence, with strong communication and stakeholder management skills. You thrive in a dynamic environment and are passionate about improving services to deliver better outcomes for residents.

Qualifications
Relevant qualifications or demonstrable experience in continuous improvement, project management or related disciplines are desirable but not explicitly stated.