Location
Ealing, with the place of employment at Perceval House or any other premises within the borough, or within reasonable travelling distance as required by the Council.

Hours
Full Time - 35 hours per week

Salary
£40,575 per annum

About the Role
Are you passionate about helping people, solving problems, and making a positive difference to residents every day? Join Ealing Council's Customer and Transactional Services team as a Council Tax and Housing Benefits Customer Service Officer within the Contact Centre on a fixed-term contract for 2 years. In this role, you will provide accurate advice and support to residents on Council Tax and Housing Benefits matters, respond to enquiries, maintain accurate records, and help ensure services are delivered efficiently, professionally, and in line with relevant policies, procedures, and legislation. This is a customer-facing role requiring sufficient spoken English to carry out duties effectively in accordance with Part 7 of the Immigration Act 2016. The role profile contains the full purpose of the role and person specification.

Experience
- Experience using NEC Northgate and NEC Enterprise Document Management System or equivalent.
- Experience working in a demanding contact centre or similar environment.
- Proven experience as a Council Tax and/or Housing Benefits Officer.

About you
- Excellent communication and interpersonal skills.
- Strong analytical skills with attention to accurate record keeping.
- Ability to keep up to date with changes in services, policies, procedures, and regulations.
- A strong work ethic and commitment to excellent customer service.

Qualifications
- Sufficient spoken English to perform the role effectively.
- Right to work in the UK (evidence will be requested at interview).
- No specific formal qualifications required; relevant experience and skills are essential.