Location
Ealing

Hours
35 hours per week

Salary
£45,152 per annum

About the Role
Ealing Council has an exciting opportunity for a Voids Business Support Officer on a permanent basis. The Voids Department manages properties that become vacant, ensuring they are returned to a safe, compliant, and lettable standard as quickly and efficiently as possible. This team plays a vital role in minimising the time properties remain empty, reducing rental income loss, and helping new residents move into quality homes without unnecessary delay.

The Voids Business Support Officer provides essential administrative, operational, and performance support to the Voids Team. The role involves coordinating processes, maintaining accurate records, monitoring performance and expenditure, and supporting communication between internal teams, contractors, and stakeholders. Through effective planning, reporting, and business support, the postholder contributes to reducing void turnaround times, minimising rental loss, and delivering an efficient and customer-focused voids service.

Key responsibilities include providing administrative and operational support, maintaining housing management systems and databases, raising and monitoring work orders and contractor activities, producing performance reports and monitoring KPIs, processing invoices and purchase orders, acting as a key point of contact for stakeholders, supporting compliance documentation, assisting with audits and quality assurance, and contributing to continuous improvement initiatives.

Experience
- Providing business, administrative, or operational support within housing, property, repairs, maintenance, or facilities management environments.
- Maintaining accurate records, databases, and management information systems.
- Monitoring performance data, producing reports, and tracking key performance indicators (KPIs).
- Coordinating multiple tasks, stakeholders, and deadlines in a fast-paced environment.
- Processing invoices, purchase orders, and expenditure records.
- Working with contractors, suppliers, and internal service teams.
- Delivering excellent customer service and handling enquiries professionally.

About you
- Self-motivated with the ability to use your own initiative to make sound business decisions and know when to seek guidance.
- Awareness of social housing performance measures, void turnaround targets, and rental loss impacts.
- Committed to equality, fairness, and inclusion.
- Able to work effectively within a team and maintain strong communication with internal and external stakeholders.

Qualifications
- No specific qualifications are required, but knowledge of void management processes within social housing is desirable.
- Understanding of repairs and maintenance operations is an advantage.
- Familiarity with housing management systems such as MRI, Northgate, Civica, Orchard, NEC Housing, or similar is desirable.
- Awareness of property compliance requirements including gas safety, electrical testing, asbestos, fire safety, and lettable standards is beneficial.

Please note this role is subject to enhanced vetting clearance and requires the right to work in the UK. Applications must be submitted via the application form addressing the person specification criteria. CVs will not be accepted. A short Word and Excel test will be part of the interview process.