Location
Ealing

Hours
Full Time

Salary
£60,573 per annum

About the Role
Ealing Council have an exciting opportunity for an ICT Infrastructure Engineer to join the team on a full-time basis. The key purpose of this role is to support the development, configuration, customisation, management, and support of the Council’s network and infrastructure, reporting directly to the ICT Infrastructure Manager.

You will work closely with key infrastructure vendors, partners, and all service areas to ensure systems meet the strategic needs of the Council and align with the overall ICT strategy.

As the ICT Infrastructure Engineer, your responsibilities will include:
- Acting as the point of escalation and Subject Matter Expert (SME) for detailed network and infrastructure analysis
- Managing triage and incident response for high severity infrastructure incidents
- Assisting with performance management of infrastructure providers and ICT contractors
- Providing expert advice on infrastructure designs in collaboration with the ICT Design Team and infrastructure providers
- Managing change requests and orders with infrastructure partners for both business-as-usual and project-led work
- Delivering technical testing, analysis, capacity planning, and implementation expertise
- Conducting site surveys as required
- Communicating effectively within the team, across ICT groups, council stakeholders, and third-party suppliers
- Building and maintaining strong relationships with third-party vendors to support technical issue resolution and service optimisation
- Advising on technology utilisation to maximise value to the Council
- Ensuring high-quality system and service delivery through regular reviews, audits, and innovation advice
- Maintaining a knowledge base of key activities and infrastructure data
- Ensuring compliance with NCSC and infosec industry security guidance and best practices
- Managing third-party contracted activities such as IP addressing schemas, VLAN management, and circuit resilience
- Representing the Council at supplier meetings
- Demonstrating strong communication skills, including the ability to explain complex technical issues to non-ICT audiences
- Maintaining a high standard of personal integrity, discretion, and confidentiality
- Delivering business objectives effectively under pressure

This is an exciting time to join Ealing Council and contribute positively to the borough and its residents. The role is subject to Enhanced vetting clearance and requires the right to work in the UK, with evidence requested at interview stage.

Experience
- Proven track record in ICT systems development with successful delivery of process improvements and performance targets
- Demonstrable experience in an infrastructure role
- Experience managing third-party supplier relationships
- Expert knowledge of ICT infrastructure including networks, servers, datacentres, and cloud environments
- Experience in infrastructure design and architecture
- Detailed knowledge of network troubleshooting and investigation tools
- Detailed knowledge of IP protocols such as SMTP, FTP, TCP/IP, and network routing
- Detailed knowledge of VPN solutions and management
- Detailed knowledge of firewall implementation and administration
- Familiarity with ITIL frameworks and best practices

About you
- Detail-oriented with strong analytical and problem-solving skills
- Ability to manage own workload and dynamically reprioritise in a changing environment
- Strong communication skills, both written and oral, with the ability to present information effectively to technical and non-technical audiences
- High standard of personal integrity, discretion, and tact
- Ability to work under pressure and deliver business objectives

Qualifications
Desirable:
- ITIL Foundation or higher
- CCNP qualification or equivalent experience
- Familiarity with complex line of business applications and their infrastructure interfaces
- Experience with Fortigate firewall administration and management
- Experience with Cisco LAN switching and routing