Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for a highly motivated and proactive individual to become part of the Intensive Care team on our busy 18 bedded Intensive Care Unit at The Royal Brompton Hospital. To provide a dedicated service to the Senior Nurse / Matron, Deputy Matron and comprehensive administrative support to the Adult Intensive Care Unit within the heart and Lung Critical Care and the Senior Nursing Team. To provide a highly efficient and effective administrative support service that is responsive to the needs within the division, ensuring confidentiality, accuracy and discretion at all times. To be able to be flexible and adapt to the service requirements of the clinical wards and being aware of confidentiality issues. To provide administration support to the Critical Care follow up clinic. To provide professional support to the AICU nursing management team. To provide administration support to the Critical Care audit team. To produce monthly reports pertaining to AICU. Main duties of the job To provide comprehensive, confidential, and administrative support to the AICU team Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse. Reception of patients, families and health care professionals.. Ensure efficient administration of all aspects of patient admission to hospital is carried out in liaison with the senior nursing staff in AICU. To ensure that patients receive written/verbal communication in advance of admission to hospital with special emphasis on client care. Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively. To be involved in the preparation of patient discharge, in conjunction with the multi-disciplinary team. Where necessary ensuring transport and other homecare arrangements are in place for the patient/client. To liaise with the Trust bereavement officers and senior nursing staff in the administration of the bereavement process. Maintenance of all computerised patient administration systems To ensure medical records are maintained, ensuring correct documentation and results are filed correctly and promptly. To ensure that telephone inquiries are dealt with in a sensitive and polite manner. Working for our organisation The unit is 18 beds but in periods of surge the footprint of beds increases to accommodate patient requirements. Key facts about us: 18 bedded intensive care unit National ECMO Centre for Severe Acute Respiratory Failure Cardiogenic Shock Centre Regional Acute Aortic Dissection Centre Specialist critical care service for patients requiring advanced cardiovascular or respiratory care Within this ever changing and evolving environment we are looking to recruit a dynamic and enthusiastic staff member who will work well as part of the multi-disciplinary team. St. Thomas' and Guy's Hospital, world-renowned institutions, are seeking dedicated individuals to join our dynamic and compassionate medical team.As part of our team, you'll have access to state-of-the-art facilities and the latest medical technology, enabling you to provide the best care possible to your patients.We foster a culture of collaboration and interdisciplinary teamwork. You'll have the opportunity to work alongside some of the brightest minds in healthcare, sharing knowledge and expertise to deliver outstanding patient outcomes. Detailed job description and main responsibilities To provide a dedicated service to the Senior Nurse / Matron, Deputy Matron and comprehensive administrative support to the Adult Intensive Care Unit within the heart and Lung Critical Care and the Senior Nursing Team. To provide a highly efficient and effective administrative support service that is responsive to the needs within the division, ensuring confidentiality, accuracy and discretion at all times. To be able to be flexible and adapt to the service requirements of the clinical wards and being aware of confidentiality issues. To provide administration support to the Critical Care follow up clinic. To provide professional support to the AICU nursing management team. To provide administration support to the Critical Care audit team. To produce monthly reports pertaining to AICU. Person specification Education and Qualification Essential criteria General good education Able to demonstrate good written and verbal communication skills Desirable criteria Customer care experience Understanding of critically-ill patients Experience and knowledge Essential criteria Ability to work in a team Understanding of the impact of critical illness and limitations following discharge from ICU Desirable criteria Experience as a health care assistant Skills and Abilities Essential criteria Extensive knowledge of computer packages (e.g. Microsoft Office, Power BI) Ability to work under pressure Confident and professional telephone manner Desirable criteria Evidence for computer courses eg;ECDL Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Anoma Gunawardena Job title Senior Nurse/Matron