Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The principal role of the ward administrator is to maintain a control system for admission, discharge and transfer of critical care patients to the ward/clinic/department/ other facility.To act as the first point of contact for all staff, both internal and external, and relatives/former patients to ensure the smooth running of the AICU Assist in the reception of patients and families to the AICU supported and supervised by a registered nurse. Ensure efficient administration of all aspects of patient admissions into AICU in liaison with operating theatres, wards and medical staff. To supervise, where appropriate, less experienced ward clerks in the clinical area ensuring that a wide range of skills are used, technical ability, numeracy and literacy skills as well as excellent interpersonal skills. To be actively involved in the management of the Trust PAS system to ensure that patient records are accurate. To supervise where appropriate, less experienced ward clerks in the clinical area, ensuring patient focused care is provided, by the administrative team. To provide any administrative and clerical support to the multi-disciplinary ward team. To be flexible in the approach to the clinical area and provide cover for any areas specified (ward/clinic) by the senior nurse/matron. To provide administrative support at a specialized level, with the effect that a quality of service is maintained within the specialty. Main duties of the job To provide comprehensive, confidential, and administrative support to the AICU team Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse. Reception of patients, families and health care professionals.. Ensure efficient administration of all aspects of patient admission to hospital is carried out in liaison with the senior nursing staff in AICU. To ensure that patients receive written/verbal communication in advance of admission to hospital with special emphasis on client care. Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively. To be involved in the preparation of patient discharge, in conjunction with the multi-disciplinary team. Where necessary ensuring transport and other homecare arrangements are in place for the patient/client. To liaise with the Trust bereavement officers and senior nursing staff in the administration of the bereavement process. Maintenance of all computerised patient administration systems To ensure medical records are maintained, ensuring correct documentation and results are filed correctly and promptly. To ensure that telephone inquiries are dealt with in a sensitive and polite manner. Working for our organisation St. Thomas' and Guy's Hospital, world-renowned institutions, are seeking dedicated individuals to join our dynamic and compassionate medical team.As part of our team, you'll have access to state-of-the-art facilities and the latest medical technology, enabling you to provide the best care possible to your patients.We foster a culture of collaboration and interdisciplinary teamwork. You'll have the opportunity to work alongside some of the brightest minds in healthcare, sharing knowledge and expertise to deliver outstanding patient outcomes. Detailed job description and main responsibilities Job summary: The principal role of the ward administrator is to maintain a control system for admission, discharge and transfer of critical care patients to the ward/clinic/department/ other facility. To act as the first point of contact for all staff, both internal and external, and relatives/former patients to ensure the smooth running of the AICU. Assist in the reception of patients and families to the AICU supported and supervised by a registered nurse. Ensure efficient administration of all aspects of patient admissions into AICU in liaison with operating theatres, wards and medical staff. To supervise, where appropriate, less experienced ward clerks in the clinical area ensuring that a wide range of skills are used, technical ability, numeracy and literacy skills as well as excellent interpersonal skills. To be actively involved in the management of the Trust PAS system to ensure that patient records are accurate. To supervise where appropriate, less experienced ward clerks in the clinical area, ensuring patient focused care is provided, by the administrative team. To provide any administrative and clerical support to the multi-disciplinary ward team. To be flexible in the approach to the clinical area and provide cover for any areas specified (ward/clinic) by the senior nurse/matron. To provide administrative support at a specialized level, with the effect that a quality of service is maintained within the specialty. Main tasks & responsibilities: Patient/customer care (both direct and indirect) To provide comprehensive, confidential, and administrative support to the AICU team Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse. Reception of patients, families and health care professionals.. Ensure efficient administration of all aspects of patient admission to hospital is carried out in liaison with the senior nursing staff in AICU. To ensure that patients receive written/verbal communication in advance of admission to hospital with special emphasis on client care. Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively. To be involved in the preparation of patient discharge, in conjunction with the multi-disciplinary team. Where necessary ensuring transport and other homecare arrangements are in place for the patient/client. To liaise with the Trust bereavement officers and senior nursing staff in the administration of the bereavement process. Maintenance of all computerised patient administration systems To ensure medical records are maintained, ensuring correct documentation and results are filed correctly and promptly. To liaise with Social workers and Voluntary Service co-ordinator to provide assistance to patients. To ensure that telephone enquiries are dealt with in a sensitive and polite manner. To ensure all visitors are dealt with and managed in a sensitive and polite manner. To order stationary on a regular basis in consultation with the nursing staff. To contribute ideas so that the quality of patient care can be improved. To act as a trained first aider for a specific area. Check clinical areas clean and tidy and maintain a safe, pleasant environment. Adhere to departmental and Directorate procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources. Assist in the ordering of supplies and maintenance of equipment as directed by a registered nurse. Be aware of and adhere to the Trust Policies and Procedures. Be aware of and adhere to Local Policies and Procedures. People management Participate in the Trust’s appraisal and personal development plan schemes by meeting with the manager at least annually. Ensure all mandatory training are up to date. Assist with the supervision and teaching ward clerks and clinic administrators. Communication Demonstrate a courteous and helpful approach to patients, relatives and visitors in the clinical area within their own capabilities. Answer the telephone in a courteous manner and ensure that telephone enquiries are dealt with sensitively and appropriately Carry out assigned clerical tasks as directed by a registered nurse. Report untoward incidents and any other relevant information to a registered nurse immediately. Inform a registered nurse if asked to carry out a task which the individual does not have the training or capacity to do. Promote the corporate image of the Trust to all individuals, groups and organizations, both within the Trust and externally to the community at large. Participate fully as a team member, sharing knowledge and information and supporting colleagues, to promote a cohesive ward team and the achievement of team objectives. When maintenance work is required on ward liaise with the estates department to log the request and follow up if the job is not undertaken within 24 hours. To liaise with the Trust bereavement officers and senior nursing staff in the administration of the bereavement process Tidy all notes on discharge and track to secretaries Hold discharge notes for the clinical coding team Collect and deliver personal mail to patients Redirect discharge patient mail Information management Use data, which will contribute to the improvement of patient care. Use the Trust intranet to enhance care and for professional development. Undertake relevant training for electronic information systems in place and under development. Participate in the collection of data audit and research data. Use relevant IT systems in the support of patient care. To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies. Policy & Service development To be aware of all relevant Trust policies and procedures, and legal requirements concerning patient care To contribute ideas, so that the quality of patient care is improved Participate in relevant audit and quality improvement initiatives/data collection Resource management To maintain and order appropriate stock levels of stationary and general office supplies, and photocopy documentation when requested by the nursing staff. Ensure that administrator office is user friendly and kept organized. Adhere to departmental and directorate procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources. Information management To access and utilise patient information through the PAS and Lorenzo systems. To have an active e-mail account that can be used to convey information to relevant colleagues To be responsible for the maintenance of all computerized patient administration systems. Use data which will contribute to the improvement of patient care. Undertake relevant training for electronic information systems in place and under development. Participate in the collection of audit and research data. Use Intranet in order to keep-up-to-date with current trust issues Research and development To contribute ideas, so that the quality of patient care is improved Participate in relevant audit and quality improvement initiatives/data collection Other duties This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Person specification Education and Qualification Essential criteria General good education Able to demonstrate good written and verbal communication skills Desirable criteria Customer care experience Experience and knowledge Essential criteria Ability to work in a team Desirable criteria Experience as a health care assistant Skills and Abilities Essential criteria Experience in using Microsoft word/excell Desirable criteria Evidence for computer courses eg;ECDL Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Anoma Gunawardena Job title Senior Nurse/Matron