Location
London Borough of Islington

Hours
Full Time - 35 hours per week

Salary
£41,637 per annum

About the Role
Join our team and make a difference! Islington Council is committed to delivering one of the best Housing Operations services in the country. As a Customer Admin/Process Support Officer, you will provide holistic, person-centred housing services, managing a high volume of enquiries across multiple channels using a “right first-time” approach. You will play a vital role in delivering high-quality housing advice, identifying opportunities for early intervention, and enhancing the overall customer experience through developing expertise across different service areas. This is an exciting opportunity to contribute to a service that values fairness, inclusion, and continuous improvement, while working as part of a team that supports and empowers its staff. If you are ready to make a positive difference in our communities, apply today.

Benefits
Islington is a place rich with diversity and culture. As a council, our sense of purpose couldn’t be clearer: we serve. We are committed to challenging inequality in the borough and as one of the largest employers, we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. Our values—collaborative, ambitious, resourceful, and empowering (CARE)—guide everything we do. Our staff benefits include:
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- A range of flexible working arrangements to maintain a healthy work-life balance
- Learning and development opportunities to maximise your potential
- Competitive pay with a commitment to paying all staff the London Living Wage at minimum
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more!

Workforce Equality, Equity, Diversity and Inclusion Statement
We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges without fear of judgement or discrimination. We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act. We use data to identify and address disparities, ensuring our policies and practices promote diverse representation at all levels. We recognise that advancing diversity and inclusion is a continuous journey and work closely with Colleague Forums, Trade Unions, and Corporate Management Team allies to monitor, evaluate, and improve our practices. Every one of us has a role to play in making Islington Council a truly inclusive workplace by living out our CARE values and embedding equality, equity, diversity, and inclusion in our work.

Pre-Employment Checks
Any offer of employment will be subject to successful completion of required pre-employment checks, which may include proof of address, evidence of name changes (if applicable), right to work in the UK, overseas criminal record check (if applicable), satisfactory references, occupational health clearance, evidence of professional qualifications or registrations, and DBS check at the appropriate level (if applicable).

Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff and volunteers to share this commitment. This post is subject to a basic DBS check and 3 to 5 years referencing.

Disability Confident Scheme
Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and is committed to providing support to applicants who request reasonable adjustments during the recruitment process and throughout their career.

Experience
Experience in housing services or customer service is desirable but not essential. A commitment to delivering high-quality, person-centred services and managing enquiries efficiently is required.

About you
You will be motivated to help improve housing services and make a real impact. You should be collaborative, ambitious, resourceful, and empowering, with a strong commitment to fairness, inclusion, and continuous improvement. Excellent communication skills and the ability to manage a high volume of enquiries across multiple channels are essential. You will be able to work effectively as part of a team and demonstrate resilience in a busy environment.

Qualifications
No specific qualifications are required; however, relevant experience or training in housing or customer service will be an advantage. A positive attitude and willingness to learn and develop professionally are essential.