Location
London, London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the shopping experience within the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, even in the absence of more senior management, driving performance and maintaining high standards.

Our management teams are the driving force behind the business, empowering teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you will be a hands-on leader making a real impact. This role offers the opportunity to bring Sainsbury’s purpose to life through bold leadership and a passion for service.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme for tax-efficient bike and equipment hire
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Sainsbury’s is committed to being an inclusive employer, offering enhanced discretionary leave for families, support for carers, and resources to help colleagues and teams succeed. Development opportunities such as mentorship, training, and career progression pathways are available to help you grow and thrive in your role.

Experience
- Previous line management responsibilities in a fast-paced, operational environment
- Proven track record of delivering excellent customer service and coaching teams to do the same
- Experience leading a team in a customer-facing environment, motivating others and driving performance
- Operational leadership experience, including managing store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement
- Experience managing employee relations issues, including performance and absence management

About you
You are a confident and visible leader who thrives in a fast-paced environment. You have a passion for delivering brilliant customer service and enjoy coaching and developing your team. You are comfortable taking ownership of operations and leading by example, even when working independently. You are proactive in managing performance and capable of handling disciplinary and employee relations matters professionally.

Qualifications
While specific qualifications are not detailed, a strong background in operational management and people leadership within retail or a similar environment is essential. A commitment to personal development and embracing Sainsbury’s inclusive culture is highly valued.