Location
London

Hours
Part Time - Hours to be discussed at interview

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer Experience Manager at Sainsbury's, you will take responsibility for the overall customer experience across the store, from the checkout to back of house, ensuring we deliver on our customer commitments. You will manage the front-end checkout operation, ensuring all customers are served in line with our expectations, and oversee operations in our petrol station where applicable. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver exceptional service. Our management teams are the driving force behind the business, leading with passion and bold leadership to empower teams to raise the bar every day. This role offers the opportunity to make a real impact by delivering seamless daily operations, maintaining safety standards, and enhancing the shopping experience for every customer.

Benefits
- 10% discount at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme with discounted investment rates
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme offering tax and NI savings on bikes and equipment
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, equality and supporting colleagues with discretionary leave and reasonable adjustments during application and interview stages

Experience
- Previous line management responsibilities in a fast-paced, operational environment
- Proven track record of delivering exceptional customer experiences and coaching teams to raise standards
- Leadership experience in high-volume, dynamic customer-facing settings such as retail, food service, or hospitality
- Demonstrated success in delivering against a wide range of KPIs including sales, stock availability, customer satisfaction and colleague engagement
- Experience managing complex people matters including performance, absence, and formal employee relations with confidence and fairness

About You
You are truly obsessed with customers and service, inspiring and coaching your team to do the same. You lead operations confidently and can take charge in the absence of senior management. You thrive in a fast-paced environment and are passionate about creating a culture where colleagues can thrive and deliver outstanding results.

Qualifications
While specific qualifications are not detailed, leadership experience and a strong record of operational success are essential. A commitment to continuous development and inclusivity aligns with Sainsbury’s values and culture.