Location
London Stratford Place, London

Hours
Full Time

Salary
£46,701 to £56,963 per annum plus an inner London allowance of £3,270 per annum

About the Role
This is an exciting opportunity to build an understanding of the railway industry from both an operator and Network Rail perspective. Based in the Eastern Region, you will work closely with the newly established Anglia Railways. We offer a hybrid working arrangement and welcome applications from all candidates.

As a Customer Manager, you will act as the key interface and expert with the customer for all contractual issues. You will develop and maintain effective working relationships to meet Network Rail's business objectives, maximise income through performance regimes, identify opportunities for business expansion, and minimise contractual payments.

Key responsibilities include managing the contractual relationship on all issues such as performance, access conditions, agreements, invoicing, and claims; acting as arbitrator to resolve disputes while maintaining customer relationships; communicating and challenging within and outside Network Rail to ensure contractual rights are met; managing Joint Performance Improvement Plans (JPIPs); leading negotiations on changes to Track Access Contracts; overseeing contractual performance regimes; ensuring compliance with contractual agreements; delivering income streams; assisting the Customer Relationship Executive; and identifying and delivering improvement projects for both the customer and Network Rail.

Network Rail is committed to creating a diverse, inclusive workplace and values flexibility and a healthy work-life balance. Safe behaviour is a core requirement, and applicants should demonstrate awareness of Network Rail’s safety vision.

Experience
Significant experience in a commercial environment with substantial experience managing contractual relationships. Proven ability to negotiate in complex commercial settings. Knowledge of relevant contracts and contractual environments is essential.

About you
Commercially astute, persuasive, and customer focused. Effective team leader with strong presentational and interpersonal skills. Ability to form strong relationships with customers and work independently. Strong contract management skills with the ability to present proposals clearly. Ability to work under pressure to deadlines with good attention to detail. Capable of assimilating complex data and interpreting it. Understanding of railway business operations and structure. Flexible with a good team working ethic.

Qualifications
Qualified to degree level or equivalent. Applicants must provide proof of essential qualifications and/or competencies or demonstrate active progress toward obtaining them, or evidence applicable experience as a condition of employment.