Location
Chapter Aldgate

Hours
Not specified

Salary
Negotiable

About the Role
Join Greystar, a leading global real estate platform, as a Customer Service Associate working as part of a team to provide day-to-day management of the property and its community. Your role will include marketing, building maintenance, tenancy administration, and promoting an excellent resident experience to achieve occupancy and retention goals. You will support and respect team members to deliver exceptional resident living and create positive, memorable experiences. Deliver comprehensive front of house customer service, anticipate and exceed resident expectations, and respond positively to queries and complaints in line with company procedures. Support community events and activities, establish and maintain relationships with University clients, and develop local knowledge relevant to resident needs such as travel, entertainment, and amenities. Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases. Undertake marketing activities such as attending open days and leafleting to promote the property. Carry out sales and leasing activities including viewings, following up on enquiries, and sales conversions. Assist with summer community preparations including move-in and move-out processes. Complete Health and Safety compliance activities in line with company policies. Participate in an on-call roster to provide out-of-hours emergency support when required. Chase outstanding rent arrears following rent collection procedures to meet property targets. Promote tenancy extensions and other revenue streams such as vending. Raise purchase orders according to procedures and ensure tenant refunds are completed timely and in line with policy. Look to maximise efficiency of utilities.

Key Relationships
Onsite Team Members

Experience
Significant experience in a customer-facing service delivery role with excellent customer service skills.

About you
Good team player with strong relationship building and influencing skills. Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi-task and prioritise. Numerical skills necessary to complete the role. Self and culturally aware, able to adapt relationship building, communication, and negotiation skills to suit the audience. Flexible and adaptable to thrive in a changing environment. Enthusiastic about delivering an exceptional experience to stakeholders and continuously improving knowledge of self and others.

Qualifications
Good level of general education. Proficient in Microsoft Office packages including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training provided on in-house systems). Knowledge and understanding of UK Health and Safety requirements and legislation.