Location
Chapter Lewisham, London

Hours
Part Time - 20 hours per week

Salary
Negotiable

About the Role
Greystar is a leading global real estate platform specializing in property management, investment management, development, and construction services for institutional-quality rental housing. As a Customer Service Associate, you will work as part of a team to manage day-to-day property operations and community engagement, including marketing, building maintenance, and tenancy administration. Your role is to promote and maintain an excellent resident experience to achieve occupancy and retention goals.

Key responsibilities include delivering exceptional customer service and front of house support, responding to resident queries and complaints in line with company procedures, supporting community events and activities, and establishing strong relationships with University clients. You will also undertake administrative tasks such as logging maintenance requests, preparing notices, updating databases, and assisting with marketing and leasing activities including viewings and follow-ups.

Additional duties involve supporting summer community preparations, ensuring Health and Safety compliance, participating in an on-call roster for out-of-hours emergency support, chasing outstanding rent arrears, promoting tenancy extensions and other revenue streams, raising purchase orders, processing tenant refunds promptly, and maximizing utility efficiency.

This role requires collaboration with onsite team members to deliver a positive and memorable resident living experience while supporting the overall success of the property and community.

Experience
Significant experience in a customer-facing service delivery role with excellent customer service skills. Proven ability to work well within a team and build strong relationships. Experience in handling customer queries and complaints effectively.

About You
Good team player with strong relationship building and influencing skills. Able to act autonomously, making decisions and taking action when required. Fluent in English with excellent verbal and written communication skills. Highly organized with the ability to multitask and prioritize effectively. Numerically competent to manage related activities. Self-aware and culturally sensitive, able to adapt communication and negotiation styles to suit different audiences. Flexible and adaptable to thrive in a changing environment. Enthusiastic about delivering exceptional experiences and continuously improving personal and team knowledge.

Qualifications
Good level of general education. Proficient in Microsoft Office packages including Word, Excel, and Outlook. Willingness to learn in-house systems such as databases and booking systems (training provided). Knowledge and understanding of UK Health and Safety requirements and legislation.