Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM where ambition meets action, tech meets trust, and innovation is a way of life. We are seeking a Customer Success Manager (CSM) to serve as a trusted advisor and named resource for our customers who have purchased the Signature Success Plan. This role focuses on Tableau customers, helping them unlock maximum value from their Salesforce investment by providing strategic and technical guidance aligned with their business objectives.

The CSM will cultivate deep relationships with customer stakeholders, coordinate Signature deliverables, and drive customer health, user adoption, renewal, and expansion. You will act as the single point of accountability for the customer experience, proactively advising on Salesforce features, managing risks, and advocating for customers during issue resolution.

This is an exciting opportunity to work closely with sales and internal teams to deliver a unified Signature experience and help customers achieve their business goals through the Tableau platform or equivalent Business Intelligence and Analytics solutions.

Experience
- Minimum of 7 years in Technical Customer Success, Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture.
- Experience with Tableau products or competing platforms such as Microsoft Power BI, Looker, Qlik, MicroStrategy, or Domo.
- Proven ability to communicate and influence effectively at all organizational levels, including executive and C-level.
- Skills in analyzing technical concepts and translating them into business terms, and mapping business requirements into technical features.
- Knowledge of software development processes and design methodologies.
- Experience leading cross-functional teams to resolve customer needs or projects.

About you
Exceptional communicator and presenter with a customer-centric mindset. Able to build and maintain strong stakeholder relationships and act as a trusted advisor. Proactive, strategic, and collaborative with a passion for driving customer success and adoption of technology solutions.

Qualifications
Salesforce product certifications are a plus, including Tableau Desktop Associate, AI Associate, Administrator, Advanced Administrator, Platform App Builder, and Sales Cloud Consultant.